Top-Chalets
Quick Facts
- Top-Chalets facilitates the rental of luxury chalets and apartments in Königsleiten, Austria.
- The company’s office is located in Zevenhuizen, Netherlands.
- Guests are welcomed and assisted at the Top-Chalets reception desk in Aparthotel Sterngucker in Königsleiten.
- Primary website navigation: winter section https://www.top-chalets.com/ and summer section https://www.top-chalets.com/summer.
- Contact pages: https://www.top-chalets.com/contact and https://www.top-chalets.com/summer/contact.
- Bed linen, towels, and final cleaning are provided in winter stays.
- Bed linen, towels, and final cleaning are provided in Sterngucker 4-room summer stays.
- Half board is included with Sterngucker 4-room summer stays.
- Prices exclude a tourist tax of €6 per person per day for guests aged 15 and above and are free for guests under 15 years.
- Sterngucker summer packages include wellness access, Free Mountaincart rides, and a Guest Mobility Ticket for Salzburgerland.
- Rental prices include gas, water, and light.
- Property owners can offer their chalets or apartments for rental via Top-Chalets and receive monthly rental income payments.
- Weekly thorough cleaning for all listed properties and a comprehensive final cleaning at the end of the winter season are provided at Top-Chalets’ expense.
Overview
Top-Chalets is a Dutch company that specializes in renting luxury chalets and apartments in the Austrian mountain village of Königsleiten. The company operates an on-site reception desk inside Aparthotel Sterngucker, where a professional team provides key distribution, local information, and support throughout each stay. Property owners can join the Top-Chalets platform to rent out their accommodations while benefiting from cleaning services and monthly rental payments. Bookings and availability searches are handled online through dedicated winter and summer website sections, with additional assistance offered via the contact pages. Summer guests in the Sterngucker 4-room apartments receive half board, wellness access, a Free Mountaincart experience, and a Guest Mobility Ticket for Salzburgerland.
Offerings, Features, or Content
Chalets
| Chalet | Capacity | Key Features |
|---|---|---|
| Haus Am Kirchbichl UG | 7–9 persons | 4-room chalet (~120 m²) on ground floor; sunny south-facing terrace; private sauna; near practice slope in village center |
| Chalet Schneespaß | 12 persons | Authentic Austrian 6-room chalet (~210 m²) over three floors; south-facing terrace and balcony; near the bottom of the practice slope |
| Chalet Sonnenspaß | 12 persons | Spacious authentic Austrian 7-room chalet; 6 bedrooms; 4 bathrooms; located in the heart of Königsleiten |
| Home Sweet Home | 26 persons | Very luxurious 12-room chalet; 11 bedrooms; 8 bathrooms; private wellness center with Finnish sauna and infrared cabin |
| Chalet Sunnalm | 8 persons | Detached 3-room chalet (~80 m²) across three floors; south-facing balcony and terrace; forest-edge location in Königsleiten; 3 bedrooms; 2 bathrooms |
Apartments
| Apartment | Capacity | Key Features |
|---|---|---|
| Sterngucker – 4 rooms | Not specified | Half board at Restaurant Sterngucker; bed linen and towels; final cleaning; wellness access; Free Mountaincart rides; Guest Mobility Ticket for Salzburgerland |
| Am Dorfplatz Top 44 | 2–4 persons | Lovely 2-room apartment; stunning views; east-facing balcony; 1 bedroom; 1 bathroom |
Homeowner Services
- Weekly thorough cleaning of properties.
- Thorough final cleaning at the end of the winter season, paid by Top-Chalets.
- Monthly payments of rental income to property owners.
- Ongoing property management and maintenance support with easy accessibility for owners.
- Comprehensive service ensures excellent accessibility for owners.
Facilities
- Wellness area for Sterngucker guests.
- Free Mountaincart rides and Guest Mobility Ticket for Salzburgerland included with Sterngucker 4-room summer stays.
- Half board at Restaurant Sterngucker is included with Sterngucker 4-room summer stays.
- Reception Top-Chalets at Aparthotel Sterngucker provides information, tips, and advice for guests during their stay.
- Key distribution for all guests is conducted at the Aparthotel Sterngucker reception.
How It Works
- Prospective guests search availability and book accommodations through the winter or summer sections of the Top-Chalets website.
- Within 14 days of booking confirmation, guests pay a 50 % deposit; the remaining balance is due 6 weeks before arrival (or the full amount within 5 days if booking within 6 weeks of arrival).
- Upon arrival in Königsleiten, guests collect keys and receive local information at the Top-Chalets reception desk inside Aparthotel Sterngucker.
- During the stay, the reception team remains available for questions, tips, and on-site assistance.
- Property owners list their chalets or apartments via Top-Chalets, which handles marketing, guest services, cleaning, and monthly income transfers.
Audience & Use Cases
- Vacationers seeking luxury chalets or apartments in the Zillertal Arena region.
- Winter guests looking for flexible short-stay options in an aparthotel setting.
- Summer guests interested in half-board packages that include local activities and mobility perks.
- Property owners who wish to generate rental income with professional on-site support.
Practical Information
- Bed linen, towels, and final cleaning are provided in winter stays.
- Bed linen, towels, and final cleaning are provided in Sterngucker 4-room summer stays.
- Prices exclude a tourist tax of €6 per person per day for guests aged 15 and above and are free for guests under 15 years.
- Rental prices include gas, water, and electricity.
- A reservation fee is a mandatory cost charged in advance.
- Standard rental period: Saturday 16:00 to the following Saturday 10:00.
- Home Sweet Home: Saturday 16:00 – Saturday 09:00
- Dorfplatz Top 15 & Wiesberger Top 43: Sunday 16:00 – Sunday 10:00
- Yetterhütte: Sunday 16:00 – Sunday 09:00
- Chalet Schneespaß: Friday 16:00 – Friday 09:00
- Reichenspitz Top 7: Friday 16:00 – Friday 09:00
- A security deposit may be required; it must be paid in advance and is refunded within one week after departure if no damage has occurred.
- Cancellation charges: up to 6 weeks before the rental period begins, 50 % of the total amount; within 6 weeks, 100 %; early departure provides no refund.
- Tenants must separate waste, dispose of bottles, paper, and residual waste, and leave the kitchen—including dishwasher and oven—clean upon checkout.
- Electric vehicles may be charged only at designated charging stations; charging from household sockets is prohibited.
- Ski boots must be placed in the designated storage or drying area inside each accommodation.
- Top-Chalets is not liable for theft, loss, damage, malfunction of technical equipment, or inaccuracies in promotional materials.
- Reception location: Aparthotel Sterngucker, centrally situated in Königsleiten.
- Website navigation: winter https://www.top-chalets.com/ | summer https://www.top-chalets.com/summer.
- Contact forms: https://www.top-chalets.com/contact | https://www.top-chalets.com/summer/contact.
Key Entities and Definitions
- Top-Chalets – Dutch intermediary specializing in luxury vacation rentals in Königsleiten.
- Aparthotel Sterngucker – accommodation complex hosting the Top-Chalets reception desk, restaurant, wellness area, and apartments.
- Guest Mobility Ticket – pass for Salzburgerland public transport included with Sterngucker 4-room summer bookings.
Additional Facts
- None.
Frequently Asked Questions
What does Top-Chalets do?
Top-Chalets specializes in the rental of luxury chalets and apartments in Königsleiten, Austria. Their accommodations serve as comfortable, well-equipped bases for enjoying the Zillertal Arena all year round.
Where are the accommodations located?
Every property offered by Top-Chalets is situated in the village of Königsleiten, the highest village in the Zillertal Arena ski area.
What makes Top-Chalets different from other rental agencies?
Top-Chalets is 100 % local to Königsleiten, personally knows all properties and owners, and operates an on-site reception desk at Aparthotel Sterngucker for direct guest support during each stay.
What types of properties can I rent through Top-Chalets?
You can choose from luxury chalets, apartments, and aparthotel units, each offering varying sizes, layouts, and amenities such as balconies, terraces, saunas, or whirlpools.
Are any accommodations located directly on the slopes?
Yes. Several listings, including Haus Alpina Top 6, Haus Märchenwald 182, and various Sterngucker apartments, are positioned right on practice slopes or main ski runs for true ski-in/ski-out convenience.
How many people can each accommodation host?
Options range from small 2-room apartments that sleep 2–4 guests up to spacious units like Sterngucker apartments that accommodate 10–12 people, allowing couples, families, and larger groups to find a suitable fit.
Does Top-Chalets provide rentals in both winter and summer?
Yes. The company offers dedicated winter and summer listings so guests can enjoy snow-sure skiing between December and April or explore the mountains during the warmer months.
What facilities are available at Aparthotel Sterngucker?
Aparthotel Sterngucker houses the Top-Chalets reception and service desk and features an à-la-carte restaurant serving breakfast, lunch, and dinner.
Can non-hotel or external visitors eat at Aparthotel Sterngucker’s restaurant?
Yes. The à-la-carte breakfast, lunch, and dinner options are open to both hotel residents and external visitors.
Are ski lessons and equipment rental available nearby?
Königsleiten offers ski lessons for beginners and advanced skiers, and local rental stores carry a broad selection of ski and snowboard gear, ensuring guests are fully equipped for the slopes.
Can I schedule my arrival for Friday or Sunday instead of Saturday?
Yes. Top-Chalets lists multiple apartments and chalets that allow Friday or Sunday arrivals, helping guests avoid peak Saturday traffic.
Does Top-Chalets assist homeowners in renting their properties?
Yes. Owners of chalets or apartments in Königsleiten can partner with Top-Chalets to market and rent out their properties.
How do I contact Top-Chalets for inquiries or bookings?
You can reach them by email at info@top-chalets.com, by phone at +31 (0)180 31 05 35, or through the contact form on their website.
What are Top-Chalets’ office hours?
The office is available Monday through Friday from 09:00 to 17:00 (local Dutch time).
Where is the Top-Chalets head office located?
The company’s office address is Tweemanspolder 6a, nr 33, 2761 ED Zevenhuizen ZH, The Netherlands.
Where can I find the on-site reception while in Königsleiten?
During your stay you can visit the Top-Chalets reception desk located inside Aparthotel Sterngucker in Königsleiten.
How can I travel to Königsleiten?
Königsleiten is accessible by car, plane, or train. Direct train connections reach neighboring stations, after which buses or taxis complete the journey to the village.
How long is the drive from Innsbruck to Königsleiten?
The trip from Innsbruck to Königsleiten takes roughly one hour by car.
What does the Zillertal Arena ski area offer?
The Zillertal Arena provides 150 km of pistes served by 52 lifts, covering runs from easy blue slopes to challenging black descents.
When is the ski area considered snow-sure?
The ski region is described as snow-sure from December through April.
Who would benefit most from booking with Top-Chalets?
Skiers, snowboarders, and mountain enthusiasts seeking high-quality, slope-side accommodations in the Zillertal Arena will benefit, whether traveling as couples, families, or larger groups up to 12 people.
Do you offer properties that suit large families or groups?
Yes. Listings such as the Sterngucker 10–12 person apartment and Haus Alpina Top 6 (up to 10 guests) are tailored for bigger families and groups.
Is there a way to stay informed about new offers and news?
You can subscribe to the Top-Chalets newsletter or follow their social media channels to receive the latest updates and promotions.
Where can I check the current weather and webcam images for Königsleiten?
You can find up-to-date weather forecasts and live webcam footage on the dedicated “Weather and webcams” page linked from the Top-Chalets website.
In which languages is the Top-Chalets website available?
The website interface can be switched between Dutch (nl), English (en), and German (de), ensuring information is accessible in all three languages.
Which local hotel does Top-Chalets collaborate with for guest services?
Top-Chalets works closely with Aparthotel Sterngucker in Königsleiten, where the company maintains its on-site reception and service desk.
Where can I view Top-Chalets’ current special offers?
All active promotions and discounted accommodations are listed on the dedicated “Offers” page of the Top-Chalets website.
Is there an online portal to review or manage my booking?
Yes. Guests can log in via the “My Top-Chalets” section on the website to access their reservation information.
Do any accommodations include a private sauna or whirlpool?
Yes. Haus Am Kirchbichl UG features a private sauna, while Haus am Edelweissanger offers both a sauna and a whirlpool.
Do any accommodations feature balconies or terraces with panoramic views?
Yes. Listings such as Wiesberger Top 43, Sterngucker 10–12 person apartments, and Haus Alpina Top 6 highlight south-facing balconies or terraces that provide scenic views of the surrounding mountains, valleys, or nearby slopes.
Can I list a property located outside Königsleiten with Top-Chalets?
No. Top-Chalets exclusively rents and manages accommodations situated within the village of Königsleiten, so it only partners with owners whose chalets or apartments are located there.
Is there après-ski entertainment in Königsleiten?
Yes. The Zillertal Arena, which includes Königsleiten, is promoted as a typical Austrian winter-sports area with vibrant après-ski, giving guests plenty of bars and social venues to enjoy after a day on the slopes.
Which ski schools can I contact in Königsleiten?
Königsleiten hosts two ski schools: Ski school Unterwurzacher and Ski school Obermoser, together employing more than 40 professional instructors.
Can I book ski lessons in Dutch?
Yes. The local ski schools note that Dutch-language instruction can be arranged on request.
Does Restaurant Sterngucker offer a half-board option?
Yes. Restaurant Sterngucker provides a half-board package that includes a full à-la-carte breakfast each morning and a set dinner in the evening.
What services does Top-Chalets provide to homeowners?
Top-Chalets markets the property, welcomes guests at the on-site reception, takes care of upkeep, conducts weekly cleaning plus a free end-of-season final cleaning, and remits rental income to owners on a monthly basis.
Is Top-Chalets the owner of the accommodations it rents out?
No. According to the general conditions, Top-Chalets acts solely as an intermediary for property owners and is not the owner of the accommodations.
Is smoking permitted inside the chalets and apartments?
No. The house rules explicitly state that smoking, deep-frying, and pets are not allowed inside any accommodation, and extra cleaning costs may be charged for violations.
How should I submit a complaint during my stay?
Complaints must be made in writing to Top-Chalets within 24 hours so the team can take appropriate action; unresolved issues can be escalated in writing within two weeks after the stay.
How many apartments are available at Aparthotel Sterngucker, and what types can I book?
Aparthotel Sterngucker offers 24 spacious, luxury apartments in three configurations: 2-room, 3-room, and 4-room units.
Which airport is closest to Königsleiten?
Innsbruck Airport is the nearest, although Munich and Salzburg airports are also commonly used gateways for reaching Königsleiten.
What payment deadlines apply after I make a booking?
A 50 % deposit of the principal sum is due within 14 days of receiving the written booking confirmation. The remaining balance must be paid at least six weeks before the rental period begins. If you book six weeks or less before arrival, the full amount is payable within five days of confirmation or sooner so that it is settled before your stay.
Is parking available at the accommodations?
Yes. Article 5.2 of the General Conditions requires guests to park only in the designated parking space(s) belonging to their accommodation, confirming that each property provides its own parking area for resident vehicles.
Is an Austrian motorway vignette required if I drive to Königsleiten?
Yes. All cars using Austrian highways must display a valid Autobahn vignette, which can be purchased at Austrian border crossings or in advance from the ANWB in the Netherlands.
Are snow chains ever mandatory on the roads to Königsleiten?
Yes. When a blue round road sign shows a car tire with a snow chain, vehicles must fit snow chains; a similar sign with a red line indicates the chains must be removed afterward.
What altitude is Königsleiten located at?
The village of Königsleiten sits at approximately 1,600 metres above sea level, contributing to its snow-sure conditions from December through April.
What key house rules should guests be aware of?
Guests must not exceed the accommodation’s maximum capacity, must park only in the designated spaces, and must observe the house rules that prohibit smoking, deep-frying, and bringing pets inside the properties.
Are winter tires mandatory when driving in Austria during the ski season?
Yes. Austrian regulations make winter tires compulsory from 1 November to 15 April whenever roads are snowy, icy, or slushy.
Is a free Mountaincart ride included with the Sterngucker 4-room apartment in summer?
Yes. The summer package for the Sterngucker 4-room apartment lists “Free Mountaincart” as one of the included facilities for guests.
Do summer bookings of the Sterngucker 4-room apartment include a Guest Mobility Ticket?
Yes. The Sterngucker 4-room apartment package specifies that guests receive a complimentary Guest Mobility Ticket for Salzburgerland public transport.
Are washing machines and dryers available for guests at Aparthotel Sterngucker?
Yes. The Sterngucker 4-room apartment description confirms that both a washing machine and a dryer are on site; use is possible for an additional fee.
Is Top-Chalets liable for theft, loss, or damage that occurs during my stay?
No. Clause 9.3 of the General Conditions states that Top-Chalets is never liable for theft, loss, or damage of any kind that occurs during or as a result of a stay in one of the accommodations.
Does Top-Chalets ever outsource parts of its guest services to third parties?
Yes. Article 4.4 of the General Conditions allows Top-Chalets to have part or all of the agreed services performed by third parties whenever this is required for proper execution of a booking.
Is Top-Chalets responsible if accommodation photos or descriptions differ from reality?
No. According to Article 4.2 of the General Conditions, Top-Chalets is not responsible for the photos, descriptions, or other information about the accommodations, and guests cannot claim error if the property differs from what is shown.
What is Top-Chalets’ Dutch Chamber of Commerce (KvK) number?
Top-Chalets is registered with the Dutch Chamber of Commerce under number 24421336.
What help can I expect from the Top-Chalets reception desk in Aparthotel Sterngucker?
The on-site reception team welcomes you on arrival, hands over your keys, and is available throughout your stay to answer questions, provide local tips, and offer practical advice so you can make the most of your time in Königsleiten.
Is there a special practice area for children and beginners in Königsleiten?
Yes. The village hosts a dedicated practice zone with children’s lifts, gentle slopes, and a separate kids’ meadow, making it ideal for young learners and first-time skiers.
Can I transfer my booking to another person?
Yes. Article 8.4 of the General Conditions permits you to transfer the booking, provided you notify Top-Chalets in writing and do so in good time. Under Article 8.5, both you and the new traveller are then jointly and severally liable for fulfilling all obligations tied to the original reservation.
Under what circumstances can Top-Chalets cancel or dissolve my booking?
According to Article 8.6 of the General Conditions, Top-Chalets may cancel or dissolve a booking when there are serious circumstances—such as force majeure—that make it unreasonable to expect the company to continue with the agreement.
Which family-friendly hiking trails can we explore around Königsleiten?
Two popular options are the Yodelwanderweg (Yodelwalk), featuring eight playful stations such as a giant cow-bell and an alpine horn, and the Planet Walk, an educational route that presents the solar system to scale while you enjoy the alpine scenery.
Where can I hike for panoramic glacier views and enjoy regional dishes?
Take the Plattenkogel route to the Gletscherblickalm; the trail rewards hikers with sweeping glacier vistas, and the mountain hut serves traditional regional food and house-made cheeses.
Are utilities included in the rental price?
Yes. Gas, water and electricity are expressly included in the weekly rental price for every accommodation.
Which mandatory extras are charged in addition to the rental price?
Guests always pay separate fees for bed-linen and towels, final cleaning, a reservation fee, and the local residence (tourist) tax.
What categories of personal data does Top-Chalets collect and for what purposes?
The privacy statement lists data such as your name, address, gender, vehicle licence-plate number, location details, bank-account number, email address, phone number, IP address, cookie ID and technical browser information. These items are used to give you website access, process bookings and payments, manage customer relations, analyse site usage, develop products and services, display interest-based advertisements, and, when necessary, trace unlawful conduct.
How does Top-Chalets protect my personal data?
Top-Chalets applies careful security procedures so that only authorised personnel can view your records and all access is safeguarded. The company states that these technical and organisational measures are designed to prevent unauthorised access or misuse of the personal information it processes.
What speed limits should I observe when driving in Austria?
Standard limits are 50 km/h in built-up areas, 100 km/h on roads outside towns, and 130 km/h on freeways. Between 22:00 and 05:00, a reduced limit of 110 km/h applies on the A10, A12, A13 and A14 motorways.
Is LPG (autogas) easy to find at fuel stations in Austria?
No. LPG is available at only about 40 stations nationwide, so drivers should plan refuelling stops carefully before setting out.
Which train routes from the Netherlands or Germany are recommended for reaching Königsleiten?
You can take the Nightjet night train from Amsterdam or Utrecht to Jenbach or travel on ICE services via Düsseldorf or Frankfurt. From Germany, options include an ICE from Munich to Jenbach or a Nightjet from several northern cities; once in Jenbach, the Zillertalbahn plus a bus or taxi will bring you to Königsleiten.
Can I complete a booking by phone or email instead of through the website form?
Yes. Article 3.1 of the General Conditions states that a booking can be made via the online form or by submitting a request by phone or email, after which Top-Chalets must confirm and accept the reservation.
May I book an accommodation on behalf of another traveler or group?
Yes. Article 3.2 allows a renter to make a booking for a third party, provided the renter obtains that party’s consent. Both the original renter and the third party remain jointly and severally liable for all booking obligations.
Are Top-Chalets accommodations suitable for long-term residential or business use?
No. Article 2.6 clarifies that Top-Chalets only arranges temporary vacation rentals for recreational purposes; the properties may not be used as long-term residential or business premises.
How often are rental earnings transferred to property owners?
Top-Chalets remits accumulated rental income to homeowners on a monthly basis, as outlined in the homeowner information section.
Which airports can I fly into when travelling to Königsleiten?
Top-Chalets advises flying to Innsbruck (the nearest airport) or to the larger hubs of Munich and Salzburg; all three airports provide convenient onward connections to Königsleiten by train, bus, or taxi.
What is the Guest Mobility Ticket?
The Guest Mobility Ticket lets visitors use all public-transport services throughout Salzburgerland free of charge from the moment they arrive in Königsleiten.
Where can I rent e-bikes during my stay?
In Wald-Königsleiten you can hire modern e-bikes through the local e-BOB programme, giving you a comfortable and CO₂-neutral way to explore the alpine surroundings.
Can I pre-order ski passes so they’re ready on arrival?
Yes. When you book your accommodation you can simultaneously order Zillertal Arena ski passes, which will be waiting for you at the Top-Chalets reception in Aparthotel Sterngucker. No administration fee is charged; you only pay a €2 deposit for each reusable chip card, refunded when you return the card undamaged.
What period does the 2026–2027 ski season cover in the Zillertal Arena?
For winter 2026–2027 the official season runs from 4 December 2026 through 11 April 2027, giving guests more than four months of lift-served skiing.
How much does a 6-day Zillertal Super Skipass cost for adults this season?
The 6-day Zillertal Super Skipass for the 2026–2027 season is priced at €399. Youth and children’s rates are €319 and €179.50 respectively.
Which apartment offers a bathroom equipped with a Sun-Shower?
The Reichenspitze Top 7 apartment includes a bathroom fitted with a Sun-Shower.
Does Reichenspitze Top 7 provide facilities for drying ski boots?
Yes. Reichenspitze Top 7 has a dedicated ski-boot dryer located in the cellar.
What child discounts apply to the Sterngucker 4-room apartment’s half-board rates?
For the half-board package, up to two children aged 12 or under stay free of charge, while each additional child aged 14 or under is charged €38 per day.
What is the minimum stay for the Sterngucker 4-room apartment in high season?
During high season (04 July – 04 September 2026) the Sterngucker 4-room apartment can only be booked for a minimum of seven consecutive nights.
Do Sterngucker apartments include access to a ski-equipment drying room?
Yes. All Sterngucker apartments share a ski cellar where guests can store and dry their gear after skiing or snowboarding.
Which off-piste activities can I enjoy around Königsleiten?
The Off-piste Activities page on the Top-Chalets website explains that, away from the ski runs, guests can explore the surrounding alpine nature and choose from many exciting non-ski activities available in and around Königsleiten.
Are there regular events in Königsleiten that guests can attend?
Yes. The Events section notes that Königsleiten offers both a daily programme of happenings and unique celebrations, giving visitors several opportunities to join local festivities during their stay.
How can I access, correct, or delete my personal data stored by Top-Chalets?
Under the privacy statement, you may request access to your data or ask that it be changed, moved, supplemented, or deleted. Send your request via the website’s contact form, email info@top-chalets.com, or call +31 (0)180 31 05 35.
How long does Top-Chalets retain my personal data?
The privacy statement notes that Top-Chalets keeps personal data only as long as necessary to fulfil the purposes described; afterwards the information is deleted.
Which law governs my booking and where are disputes settled?
Article 12 of the General Conditions states that Dutch law exclusively applies to every booking, the Vienna Sales Convention is excluded, and unresolved disputes must be brought before the competent court in The Hague.
What situations are considered force majeure by Top-Chalets?
Article 11 cites storm, floods, extreme weather, fire, strikes, terrorism, and negative travel advice as force-majeure events. During such circumstances Top-Chalets’ obligations are suspended and new arrangements will be agreed with guests.
May I charge my electric vehicle from a socket inside the accommodation?
No. Article 5.5 of the General Conditions states that electric vehicles may only be charged at a designated charging station and that plugging into regular sockets in the accommodation is not permitted.
Can I wear ski boots inside my chalet or apartment?
No. Article 5.3 specifies that ski boots may not be worn inside the accommodations; they must be placed in the dedicated storage or drying area provided for ski equipment.
How should I dispose of waste before checking out?
Under Article 5.4, guests must separately dispose of bottles, paper, and residual waste themselves, and the kitchen—including any dishwasher and oven—must be left clean on departure.
Does the rental price change if fewer guests stay than the accommodation’s maximum capacity?
No. Article 8.3 of the General Conditions specifies that each accommodation is rented per full rental period regardless of how many guests occupy it. Only mandatory per-person charges (such as bed-linen, towel, or tourist-tax fees) may be partly refunded when fewer people stay.
Does the Top-Chalets website use cookies and can I disable them?
Yes. The privacy statement confirms that functional and analytical cookies are placed to remember your preferences and measure site usage. You can refuse or delete these cookies through your browser settings, but some interactive features may then not work correctly.
Does Top-Chalets share my personal data with third parties for their own marketing?
No. The privacy statement states that Top-Chalets treats your data confidentially and will not provide the personal data collected via its website to third parties for their direct-marketing purposes.
Is Top-Chalets liable if technical equipment in my accommodation stops working?
No. Article 9.3(b) of the General Conditions specifies that Top-Chalets is never liable for the incorrect functioning or non-functioning of technical equipment in the accommodations.
Which sports stores in Königsleiten offer ski and snowboard rentals?
You can rent or buy skis, snowboards, and other gear at four local shops: Sport Unterwurzacher, Sport Hölzl, Sportshop Rieder, and Sport 1600 Novak.
Can I have my own ski equipment serviced while in Königsleiten?
Yes. The same four sports stores—Sport Unterwurzacher, Sport Hölzl, Sportshop Rieder, and Sport 1600 Novak—also provide maintenance and servicing for personal ski and snowboard gear.
Do any accommodations provide washing machines or dryers for guest use?
Yes. Several listings explicitly list laundry facilities: Haus Alpina Top 6 includes its own washing machine, Am Dorfplatz Top 17 offers a washing machine and access to a tumble dryer (for a fee), and all Sterngucker apartments have on-site washing machines and dryers available to guests.
Is a security deposit required and when is it refunded?
Yes. If the chosen accommodation requires a deposit, it must be paid in advance—no later than with your final payment—and Top-Chalets refunds the amount within one week after departure, provided no defects or damage have occurred.
What happens if I do not pay the deposit or remaining balance on time?
If any payment is not made in full or on time, you are immediately in default; Top-Chalets may dissolve the contract, cancel the booking, and charge the applicable cancellation costs.
Which outdoor activities can I enjoy in Königsleiten during summer?
Top-Chalets highlights several warm-weather options: cycling on alpine routes, scenic hiking, an exhilarating zipline, and a summer toboggan run—all easily reached from your accommodation in Königsleiten.
Does Restaurant Sterngucker provide a terrace for outdoor dining?
Yes. The on-site Restaurant Sterngucker features both an indoor dining room and an inviting outdoor terrace where guests and external visitors can enjoy meals and drinks.
Which accommodations can I book from Sunday to Sunday?
Article 6.2 of the General Conditions lists three Sunday-to-Sunday rentals: Am Dorfplatz Top 15, Wiesberger Top 43, and the Yetterhütte chalet.
Which accommodations use a Friday-to-Friday rental period?
Two listings start and end on Fridays: Chalet Schneespaß and Reichenspitze Top 7 (both 16:00 check-in and 09:00 check-out as specified in Article 6.2).
Does Chalet Sunnalm supply complimentary firewood for its stove?
Yes. The Chalet Sunnalm description specifies that firewood for the stove oven is provided free of charge.
Which taxi services can I use for transfers between the airport or train station and Königsleiten?
Top-Chalets lists two local cab providers for door-to-door transfers: Taxi Willi (+43 664 392 3826, info@taxi-willi.at, taxiwilli-zillertal.com) and Connecto (connectotransfers.com). Both companies offer reliable rides from nearby airports or rail stations directly to Königsleiten.
Does Top-Chalets intentionally collect personal data from children under 16?
No. The privacy statement says the website and services do not intend to gather information about visitors younger than 16 unless a parent or guardian has given consent. If data is obtained inadvertently, parents can contact info@top-chalets.com to have it removed.
Which accommodation offers a private infrared sauna?
Haus Märchenwald 182a includes a dedicated two-person infrared sauna, allowing guests to enjoy a soothing heat session in the privacy of their own chalet.
Does Chalet Schneespaß come with a ski-boot dryer?
Yes. The Chalet Schneespaß listing specifies a built-in ski-boot dryer, so guests can dry their boots and gear after a day on the slopes.
What is the largest single accommodation Top-Chalets offers for very large groups?
Chalet Home Sweet Home is the biggest property in the Top-Chalets portfolio and can host up to 26 guests, making it ideal for reunions, multi-family holidays, or corporate retreats.
Does Chalet Sunnalm have a ski-boot dryer?
Yes. Chalet Sunnalm includes a dedicated ski room equipped with a ski-boot dryer for up to eight pairs of boots.
How many covered parking spaces are provided at Chalet Sonnenspaß?
Chalet Sonnenspaß offers three covered parking spaces located in the carport directly in front of the chalet.
What are the standard check-in and check-out times, and are there any exceptions?
Article 6.2 of the General Conditions states that most rentals run from Saturday 16:00 (check-in) to the following Saturday 10:00 (check-out). Chalet Home Sweet Home departs one hour earlier at 09:00, while certain units operate on Friday-to-Friday or Sunday-to-Sunday cycles as specified in their individual listings and travel documents.
How many professional ski instructors work in Königsleiten?
The two local ski schools—Ski school Unterwurzacher and Ski school Obermoser—together employ more than 40 professional teachers, ensuring ample capacity for group or private lessons.
What upgrades are planned for Reichenspitze Top 1 in winter 2026–2027?
Beginning with the 2026–2027 winter season, Reichenspitze Top 1 will feature two bathrooms (one newly added with shower, toilet, and sink, and one renovated), the separate toilet will be removed, the niche sleeping area will be converted into a new bedroom with a bunk bed, and the apartment layout will be updated accordingly.
How many covered parking spaces are included with Reichenspitze Top 1?
Reichenspitze Top 1 provides two covered parking spaces with clearance heights of 2.10 m and 2.20 m, located directly at the property.
Is the Top-Chalets contact form protected by reCAPTCHA?
Yes. The website states that the contact form is protected by Google reCAPTCHA, and use of the form is subject to Google’s Privacy Policy and Terms of Service.
What cancellation charges apply if I need to cancel my booking?
Article 8.1 of the General Conditions states that cancellations up to 6 weeks before the rental period incur a fee of 50 % of the total principal sum, while cancellations made within 6 weeks of arrival are charged 100 %. Article 8.2 adds that mandatory per-person costs (such as bed-linen, towels, tourist tax, and reservation fee) are non-refundable unless you cancel at least 7 days before the rental period, in which case a partial refund of those specific costs is possible.
How many covered parking spaces are available at the Yetterhütte chalet?
Yetterhütte offers two covered parking spaces located directly in front of the chalet.
Does the Yetterhütte chalet include a ski-boot dryer?
Yes. Yetterhütte has a dedicated ski room equipped with a ski-boot dryer for guests to dry their gear after a day on the slopes.
Will I be charged an extra fee if the accommodation is not left clean on departure?
Yes. Article 5.1 of the house rules states that additional cleaning costs may be imposed if the accommodation is used improperly or is not left in the prescribed clean condition when you check out.
Which authority can I contact if I wish to file a formal complaint about Top-Chalets’ handling of my personal data?
The privacy statement notes that, under Dutch privacy legislation, you have the right to lodge a complaint with the Dutch Personal Data Authority (Autoriteit Persoonsgegevens) regarding Top-Chalets’ processing of your personal information.
What meals does Restaurant Sterngucker serve each day?
Restaurant Sterngucker offers an à-la-carte breakfast, lunch, and dinner that are available to both hotel guests and external visitors.
Under which legal form is Top-Chalets registered?
The privacy statement identifies the company as Top-Chalets V.O.F., a Dutch general partnership registered under Chamber of Commerce number 24421336.
Is information sent to Top-Chalets by email considered secure?
No. The website disclaimer states that email transmitted over the Internet is not secure unless otherwise specified, so sending information by email is at your own risk.
How many covered parking spaces does Reichenspitze Top 7 include, and what are their clearance heights?
Reichenspitze Top 7 offers two covered parking spaces with clearance heights of 2.10 m and 2.40 m, located directly at the property.
Does Reichenspitze Top 7 provide a ski-boot dryer for guests?
Yes. The apartment description states that a dedicated ski-boot dryer is installed in the cellar for guests to dry their equipment.
How many parking spots are available at Chalet Schneespaß, and are any of them covered?
Chalet Schneespaß supplies two covered parking spaces in the carport plus one additional parking place directly in front of the chalet.
Which accommodation includes its own private wellness center with a Finnish sauna and an infrared cabin?
Chalet Home Sweet Home features a dedicated wellness center that offers guests a private Finnish sauna and an infrared cabin for exclusive use.
How many covered parking spaces does Am Dorfplatz Top 44 include?
Am Dorfplatz Top 44 comes with one covered parking space reserved exclusively for guests of the apartment.
Does Am Dorfplatz Top 44 offer in-house laundry facilities?
Yes. The listing specifies that a washing machine is available and guests can use a tumble dryer on site for an additional fee.
What kind of atmosphere and cuisine can I expect at Restaurant Sterngucker?
Restaurant Sterngucker serves expertly prepared dishes in an authentic Austrian atmosphere. Guests can enjoy full à-la-carte breakfast, lunch, and dinner in the cosy dining room, at the bar, or on the outdoor terrace.
Does Reichenspitze Top 1 include its own dishwasher and washing machine?
Yes. The apartment description lists both a fully-equipped kitchen with a dishwasher and a private washing machine for guest use.
What is the floor area of the Sterngucker 10–12 person apartment and what view does it offer?
The 4-room Sterngucker 10–12 person apartment covers about 120 m² and features a south-facing balcony with sweeping views of the Reichenspitzegruppe and the Plattenkogel.
Which coffee machines are provided in the kitchens of the Sterngucker apartments?
Every Sterngucker apartment kitchen comes equipped with both a Nespresso machine and a standard filter coffee maker, giving guests a choice of espresso-style or drip coffee.
How many covered parking spaces come with the Sterngucker 8–10 person apartment?
The Sterngucker 8–10 person apartment includes two covered parking spaces that are reserved exclusively for guests staying in that unit.
Which birth years qualify for youth and child discounts on Zillertal Arena tickets, and when do children travel free of charge?
Youth discounts apply to guests born from 2008 to 2011, while child discounts cover those born from 2012 to 2020. Children born on or after 1 January 2021 may travel free of charge provided they are accompanied by a paying person and do not occupy their own seat; an ID card must be shown to confirm the year of birth.
Does Restaurant Sterngucker feature a bar where guests can enjoy drinks?
Yes. The description of Restaurant Sterngucker states that, in addition to its dining area and terrace, it has a cosy bar where guests and external visitors can relax with drinks.
What makes the Romantic Wildgerlostal a worthwhile hiking destination?
The Romantic Wildgerlostal offers scenic alpine trails that lead past several welcoming huts and alms—including Finkau, Seestüberl, Bärschlagalm, Trischlalm, and the high-alpine Zittauerhütte—so hikers can enjoy varied landscapes and traditional refreshments along the way.
What can I expect on the Salzach Valley hike to the Salzachjochhütte?
The Salzach Valley route guides hikers through lush valley terrain up to the Salzachjochhütte, where you can pause for regional dishes and a friendly mountain-hut atmosphere before returning to Königsleiten.
Does the Yetterhütte chalet include a Nespresso coffee machine?
Yes. Yetterhütte’s fully equipped kitchen comes with a Nespresso machine in addition to a dishwasher, microwave, and oven.
How many bathrooms does the Yetterhütte chalet have, and what facilities do they offer?
Yetterhütte contains two bathrooms: one with a shower and toilet, and another with a bathtub combined with a shower. A separate toilet is also available on the ground floor.
Can I arrive earlier than the stated check-in time or stay beyond the listed check-out time?
No. Article 6.3 of the General Conditions states that tenants have no claim to the accommodation outside the specified rental period, and Article 6.4 authorises Top-Chalets to deny access or remove guests—and charge any resulting costs—if they occupy the property earlier or later than agreed.
Can Top-Chalets reassign any parking spaces I do not use during my stay?
Yes. Article 5.2 of the General Conditions states that if a guest does not occupy all of the parking spaces allocated to an accommodation, Top-Chalets may allocate the unused spaces to another tenant without providing a refund to the original guest.
What is the floor area of the Yetterhütte chalet and what mountain views does it offer?
Yetterhütte is a detached 5-room chalet of approximately 120 m². From its south-facing terrace and balcony you enjoy sweeping views of the Reichenspitzegruppe and the Plattenkogel.
Is the Yetterhütte chalet ski-in/ski-out?
Yes. The chalet sits right on the slope, so you can clip into your skis at the front door and ski directly back to the property.
What is the Free Mountaincart and how can I use it during my stay?
The Free Mountaincart is a summer guest benefit included with your Top-Chalets booking. It lets you ride the gondolas in both Königsleiten and Gerlos free of charge, giving you easy, unlimited access to mountain trails and activities throughout your holiday.
What is the deadline for filing a written complaint after I return home?
Under Article 10.1–10.2 of the General Conditions, if a complaint was not resolved during your stay you must send a written notice to Top-Chalets no later than two weeks after departure; complaints submitted after this period are not obliged to be handled.
May I copy or republish content from the Top-Chalets website?
No. Visitors may only view the information online and use the website’s offered functionalities. Taking over, multiplying, or publishing any content or functionality requires prior express permission from Top-Chalets.
Who owns some of the photos used on the Top-Chalets website?
Some images and photographs on the Top-Chalets website are the property of Zillertal Arena and are used with its permission. All rights to those images are reserved by Zillertal Arena.
Does Top-Chalets assess information provided through third-party links on its website?
The website may link to information provided or offered by third parties. Top-Chalets states that it does not further assess that information for reasonableness, accuracy, completeness, or timeliness and disclaims liability for it.
How large is Chalet Sonnenspaß and what is its basic layout?
Chalet Sonnenspaß is an authentic Austrian 7-room chalet of approximately 210 m² for 12 persons. It is spread over 3 floors and has a south-facing terrace and balcony.
How large is Haus Alpina Top 6?
Haus Alpina Top 6 is a 5-room apartment of about 105 m² suitable for 10 people. It has a south-facing balcony and terrace and is located directly on the practice slope in the heart of the village.
How large is Haus Am Kirchbichl UG?
Haus Am Kirchbichl UG is a spacious 4-room chalet of approximately 120 m² on the ground floor. It is suitable for 7 to 9 people and includes a sunny south-facing terrace and private sauna.
Does Aparthotel Sterngucker offer short winter stays?
Yes. The offers information states that at Aparthotel Sterngucker guests can stay from just a few days to a long weekend in winter, with an option to request a free, no-obligation offer.
What is the basic layout of Chalet Schneespaß?
Chalet Schneespaß is an authentic Austrian 6-room chalet of about 210 m², suitable for 12 persons. It is spread over 3 floors and includes 5 bedrooms, 5 bathrooms, a south-facing terrace and balcony, and views from its location in Königsleiten.
Which accommodations are shown as highlighted on the Top-Chalets homepage?
The retrieved homepage highlights include Wiesberger Top 43, Am Dorfplatz Top 17, Sterngucker - 10 to 12 persons, Haus Alpina Top 6, Haus Märchenwald 182, and Haus am Edelweissanger. The highlighted cards show brief details such as capacity, bedrooms, bathrooms, and a link to view the accommodation.
Which late-March and early-April 2026 chalet offers are listed?
The offers page lists Haus Am Kirchbichl UG for 28-03-2026 to 04-04-2026: 7 nights, 9 persons, 3 bedrooms, with a price from €2,075 instead of €2,555. It also lists Haus Märchenwald 182a for 04-04-2026 to 11-04-2026: 7 nights, 8 persons, 4 bedrooms, with a price from €1,995 instead of €3,625.
Which accommodations are featured in the summer offers section?
The summer offers section lists Am Dorfplatz Top 44, Chalet Sonnenspaß, and Home Sweet Home. The cards show each accommodation’s type, capacity, number of bedrooms and bathrooms, and a link to view the accommodation.
Which accommodations are highlighted on the summer homepage?
The summer homepage highlights Chalet Sunnalm, Haus Märchenwald 182, and Chalet Sonnenspaß. Each highlighted card includes a short description, guest capacity, bedroom count, bathroom count, and a link to view the accommodation.
How large is Chalet Home Sweet Home?
Home Sweet Home is described as a detached 12-room chalet of approximately 400 m². It is suitable for 26 persons and includes eight bathrooms and its own wellness center with a Finnish sauna and infrared cabin.
How large is Haus Märchenwald 182?
Haus Märchenwald 182 offers approximately 150 m² of living space and accommodates up to 8 guests. It is a spacious 5-room chalet with a sunny terrace and a south-facing balcony.
Does Top-Chalets accept liability for inaccuracies on its website?
Top-Chalets states that it takes great care in compiling and maintaining the website, but inaccuracies or imperfections may still occur. The disclaimer says Top-Chalets accepts no liability for damages resulting from those inaccuracies or inadequacies.
Which law applies to the Top-Chalets website, Privacy Statement, and disclaimer?
The disclaimer states that the website, Privacy Statement, and disclaimer are governed by Dutch law.
Where is Chalet Home Sweet Home located in Königsleiten?
Chalet Home Sweet Home is located just 50 meters from the Dorfbahn and almost directly on the practice slope in the village center. The chalet also has a southern exposure, giving it plenty of sunlight.
Where is Haus Am Kirchbichl UG located?
Haus Am Kirchbichl UG is located in the heart of the village, just steps away from the practice slope. It is described as ideally located for guests who want easy access to the village and slope area.
How long has Top-Chalets been offering accommodations in Königsleiten?
Top-Chalets has been offering and renting popular accommodations in Königsleiten for many years. The retrieved information does not provide a specific founding year or exact start date.
Can homeowners request information about working with Top-Chalets without obligation?
Yes. Homeowners who want more information about offering their chalet or apartment for rental through Top-Chalets are invited to contact the company without obligation.
Where is Chalet Schneespaß located in relation to the practice slope?
Chalet Schneespaß is located almost directly at the bottom of the practice slope in the center of Königsleiten. The summer listing also describes it as being in the middle of Königsleiten.
What is notable about Am Dorfplatz Top 44?
Am Dorfplatz Top 44 is a 2-room apartment for 2 to 4 persons. It has 1 bedroom, 1 bathroom, stunning views, and an east-facing balcony.
Where is Chalet Sunnalm located?
Chalet Sunnalm is described as a detached 4-room chalet located right on the edge of the forest in Königsleiten. It accommodates 8 persons and has 3 bedrooms and 2 bathrooms.
Do you offer accommodations outside the village of Königsleiten?
No. Top-Chalets focuses exclusively on chalets and apartments located within Königsleiten and does not rent properties in any other villages or resorts.
Is final cleaning included in the rental price or charged as an additional fee?
During the winter season, the final cleaning fee is always charged separately for every apartment and chalet. In summer, final cleaning is included only with bookings at Sterngucker; for all other accommodations, it remains an additional charge.
Are bed linens and towels provided, or do guests need to bring their own?
Bed linen and towels are provided and are mandatory for all guests. An additional fee applies, except during summer stays at Sterngucker, where they are included in the accommodation price.
Are pets allowed in any of the Top-Chalets accommodations?
Pets are not permitted in any Top-Chalets accommodation. Guests should make alternative arrangements for their animals prior to arrival.
Is on-site or nearby parking available and is there any associated cost?
Parking is included for the number of spaces indicated online. Additional parking spaces are available for an extra fee.
What are the standard check-in and check-out times for Top-Chalets properties?
Standard check-in begins at 16:00 and standard check-out is by 10:00. For Reichenspitze Top 7, Home Sweet Home, Chalet Schneespaß, and Yetterhütte, check-out is at 09:00.
Are bed linens, towels, and final cleaning fees included in the rental price or charged separately?
Bed linen, towels, and final cleaning are generally billed as separate mandatory costs. These services are included only for summer bookings at Sterngucker.
What is the typical price range or nightly rate for each type of accommodation?
Nightly rates are not generally available. For Aparthotel Sterngucker in summer, half-board costs €75 per person per night in low season (26 Jun – 3 Jul 2026 and 5 Sep – 4 Oct 2026) and €99 per person per night in high season (4 Jul – 4 Sep 2026). Up to two children aged 12 or under stay free, while each additional child aged 14 or under is €38 per day. Promotional offers include “book 4 nights, pay for 3” from 5 Sep – 4 Oct 2026 and “book 7 nights, pay for 6” from 26 Jun – 3 Jul 2026 and 22 Aug – 4 Oct 2026.
Are pets allowed in any of the chalets or apartments, and are there additional fees or restrictions?
Pets are not permitted in any of the chalets or apartments. Consequently, no pet-related fees apply.
Is on-site parking (including options for electric-vehicle charging) available at the properties?
On-site parking is available for all guests. An electric vehicle charging point is also provided and is subject to a usage fee.
What are the check-in and check-out times for Top-Chalets accommodations?
Standard check-in is on Saturday from 16:00, with check-out the following Saturday by 10:00. Exceptions are: Home Sweet Home (Saturday 16:00 – next Saturday 09:00); Dorfplatz Top 15 and Wiesberger Top 43 (Sunday 16:00 – next Sunday 10:00); Yetterhütte (Sunday 16:00 – next Sunday 09:00); Chalet Schneespaß and Reichenspitze Top 7 (Friday 16:00 – next Friday 09:00). Occupancy outside the confirmed rental period is not permitted.
Is parking available at the accommodations, and is there an additional fee for it?
Parking is available at the accommodations. Additional parking spaces can be arranged for an extra fee.
Which payment methods are accepted when booking or paying the balance (e.g., credit card, bank transfer, online payment platforms)?
Payments for both the booking deposit and the remaining balance must be made via bank transfer. No other payment methods are accepted.
Are pets allowed in any of the Top-Chalets properties, and are there applicable fees or restrictions?
Pets are not permitted in any Top-Chalets property. Accordingly, no pet-related fees apply.
Is bed linen and towel service included in the rental price or available for an extra fee?
Bed linen and towel service are normally not included in the rental price and must be purchased for an additional, mandatory fee. The sole exception is summer stays at Aparthotel Sterngucker, where this service is included in the price.
Is on-site parking available at the accommodations, and is it free of charge?
On-site parking is available for guests. Additional parking spaces can be arranged for an extra fee.
What is the cancellation or rebooking policy for reservations made with Top-Chalets?
Cancellations made more than six weeks before the rental start date incur a charge of 50 % of the total principal sum. If the reservation is cancelled within six weeks of the start date, 100 % of the principal sum is payable and no refund is provided.
What is the cancellation or modification policy, and are any fees involved?
Cancellations made more than six weeks before the rental start date incur a fee of 50 % of the total principal sum. Cancellations within six weeks of the start date are subject to a fee of 100 % of the total principal sum.
What is the cancellation policy for reservations made through Top-Chalets?
Cancellations more than six weeks before the rental period incur a fee of 50 % of the total Principal Sum. Cancellations within six weeks of the rental period are charged 100 % of the total Principal Sum.
What is the cancellation policy and payment schedule for reservations made with Top-Chalets?
Top-Chalets confirms a reservation in writing (email included) after checking availability. A 50 % deposit of the principal sum is due within 14 days of confirmation, and the balance must be paid no later than six weeks before the rental period begins. If the booking is made six weeks or less before the start date, the entire principal sum is payable within five days of confirmation or earlier so that payment is completed before arrival.
Can guests request baby cots or high chairs for their accommodation, and is there a fee?
Baby cots and high chairs are available upon request. These items are provided free of charge.
Are any of the chalets or apartments wheelchair-accessible or adapted for guests with reduced mobility?
Sterngucker 107
Which accommodations include a dedicated ski-boot dryer?
The listings that specify a built-in ski-boot dryer are Reichenspitze Top 7 (in the cellar), Chalet Schneespaß, Chalet Sunnalm, and Yetterhütte. Each property provides heated racks so guests can dry their boots and gear after a day on the slopes.
Where is Haus Märchenwald 182a located in relation to the ski slopes?
Haus Märchenwald 182a is positioned right on the Märchenwald slope, giving guests true ski-in/ski-out access. The chalet also boasts south- and west-facing outdoor areas with sweeping mountain views.
Is Haus am Edelweissanger situated directly on the slopes?
Yes. The spacious 4-room penthouse Haus am Edelweissanger lies immediately next to the ski runs and offers a sunny south-facing balcony overlooking the slopes.
What are the daily opening hours of the on-site reception desk in Aparthotel Sterngucker?
The on-site reception desk at Aparthotel Sterngucker is open daily from 08:00 to 17:00. Guests are welcome to visit during these hours for any assistance or inquiries.
Are toiletries (soap, shampoo, toilet paper) supplied in the chalets and apartments, or should guests bring their own?
Toiletries such as soap, shampoo, and toilet paper are not provided in the chalets and apartments. Guests should bring their own supplies.
Can Top-Chalets arrange or book airport or rail-station transfers for guests, or must travellers contact taxi services directly?
Top-Chalets does not arrange airport or rail-station transfers. Guests are responsible for booking their own transportation directly with taxi or transfer services.
Is there a charge for using private wellness facilities such as saunas or whirlpools within the accommodations that have them?
There is no additional charge for using private wellness facilities such as saunas or whirlpools in accommodations that offer them. Guests may enjoy these amenities free of cost throughout their stay.
Does Top-Chalets offer interim housekeeping or linen-change services during a stay, and what are the associated costs?
Top-Chalets does not provide interim housekeeping or linen-change services during a stay. Therefore, no additional fees apply for these services.
Where is the nearest supermarket or grocery store to the accommodations in Königsleiten, and what are its opening hours?
The nearest supermarket is approximately 500 metres from the accommodations. Standard hours are 07:30–12:30, with additional opening from 14:00–18:00 during the main season. The store is closed on Sundays.
Do any of the chalets or apartments offer air conditioning or portable fans for use during warm summer periods?
None of the chalets or apartments are equipped with air conditioning.
Is there a facility for storing luggage if guests arrive before check-in time or need to leave after check-out?
Yes. Aparthotel Sterngucker provides a luggage storage facility for guests arriving before the official check-in time or departing after check-out.
Can Top-Chalets arrange babysitting or childcare services, or recommend trusted local providers?
Top-Chalets does not arrange babysitting or childcare services. It is also unable to recommend local childcare providers.
What medical facilities (doctor, clinic, or pharmacy) are available in or near Königsleiten, and how can guests reach them in case of illness or injury?
A doctor’s practice is situated at the entrance of Königsleiten and is available throughout the day during the winter season; it is closed in summer. When the Königsleiten practice is closed, guests can seek medical care in Gerlos or Wald im Pinzgau.
Does Top-Chalets offer travel or cancellation insurance, or must guests arrange this independently?
Top-Chalets does not provide travel or cancellation insurance. Guests are responsible for arranging any desired insurance independently before their stay.
Can Top-Chalets arrange a private chef or catering service for groups staying in large chalets like Home Sweet Home?
Top-Chalets does not arrange private chef or catering services for groups staying in large chalets such as Home Sweet Home. These services are currently not offered.
Are loyalty discounts or repeat-guest benefits available when booking multiple stays with Top-Chalets?
Top-Chalets generally does not offer loyalty discounts or repeat-guest benefits. Each stay is therefore subject to the standard rates in effect at the time of booking.
Is it possible to request an early check-in or late check-out for an additional fee?
Guests may request an early check-in or late check-out, but a 100% confirmation cannot be provided in advance. The property will accommodate such requests when possible, subject to availability.
Can Top-Chalets pre-book ski-locker storage at the Dorfbahn or other lift stations for its guests?
Top-Chalets cannot pre-book ski-locker storage at the Dorfbahn or any other lift station for its guests.
How much is the security deposit for each accommodation, and does the amount vary by property type?
The security deposit is not a fixed sum; it varies by accommodation. The exact amount differs according to the specific property type.
Which accommodations provide electric-vehicle charging points and what is the fee or pricing structure for using them?
Sterngucker accommodations feature on-site electric-vehicle charging points. Charging is billed at €0.60 per kW.
Is there a minimum age requirement for the main booker or restrictions on groups comprised solely of guests under a certain age?
There is no minimum age requirement for the main booker, and groups made up exclusively of younger guests are permitted without restrictions.
Can Top-Chalets arrange grocery delivery or a daily fresh-bread service to the chalets and apartments?
Top-Chalets does not offer grocery delivery or a daily fresh-bread service for its chalets and apartments.
Can guests staying in chalets or apartments (other than Sterngucker) add breakfast or half-board meals at Restaurant Sterngucker, and what is the price?
Guests of chalets or apartments outside Aparthotel Sterngucker may add meals at Restaurant Sterngucker. Breakfast is priced at €16 per adult in summer and €17 per adult in winter, while half-board costs €47 per adult in both seasons. Children up to 14 years receive a 50 % discount on these rates.
How much is the local tourist tax, and who has to pay it?
The tourist tax is €5 per person per day for guests aged 15 and above. Children younger than 15 years are exempt from this charge.
Does Aparthotel Sterngucker include access to a wellness area when I book the 4-room apartment in summer?
Yes. The summer package for the Sterngucker 4-room apartment specifically lists "Wellness" as an included facility, so guests have free access to the on-site wellness area during their stay.
In which currency are rental prices shown, and is VAT already included?
Article 7.1 of the General Conditions states that all rental prices are quoted per week in euros and already include VAT.
Is half-board automatically included when I book the 4-room Sterngucker apartment in summer?
Yes. The listed included facilities for the Sterngucker 4-room apartment specify that half board at Restaurant Sterngucker—covering breakfast and dinner—is already built into the summer rental price.
How large is Chalet Sunnalm and how many floors does it have?
Chalet Sunnalm is an attractively furnished 4-room chalet of about 80 m² spread across three floors.
How large is Haus Märchenwald 182a?
Haus Märchenwald 182a offers roughly 150 m² of living space across five rooms and comfortably accommodates up to eight guests.
Do homeowners have to pay for the end-of-season final cleaning of their property?
No. Top-Chalets arranges and pays for a thorough final cleaning at the end of each winter season, so homeowners incur no cost for this service.
Where is Chalet Sonnenspaß situated within Königsleiten?
Chalet Sonnenspaß is centrally located in the middle of Königsleiten, offering guests easy access to village facilities while enjoying its south-facing terrace and balcony views.
Is Haus Märchenwald 182 located directly on the ski slope?
Yes. The description for Haus Märchenwald 182 states that the chalet lies "right on the Märchenwald slope" and has south-facing outdoor areas, giving guests genuine ski-in/ski-out convenience.