Top-Chalets

Quick Facts

• Luxury holiday-rental company offering chalets, apartments, and aparthotel units in Königsleiten (Zillertal Arena), Austria.
• Acts solely as an intermediary for property owners and is not the owner of the accommodations.
• Office location: Zevenhuizen, Netherlands.
• Office hours: Monday – Friday 09:00 – 17:00 (Dutch local time).
• Reception for guests: Aparthotel Sterngucker, Königsleiten.
• Contact: +31 (0)180 31 05 35 · info@top-chalets.com
• Website: https://www.top-chalets.com
• Registered office address: Tweemanspolder 6a, nr 33, 2761 ED Zevenhuizen ZH, Netherlands.
• Official company name: Top-Chalets V.O.F. · Dutch Chamber of Commerce (KvK) number: 24421336.
• Aparthotel Sterngucker contains 24 separate apartments (2-room, 3-room, and 4-room configurations).
• Mandatory extras in addition to the rental price: bed linen and towels, final cleaning, reservation fee, and local residence (tourist) tax.
• House rules: no pets, no smoking, no deep-frying; parking only in allocated spaces.
• Accommodation capacities range from 2 – 12 guests.
• Flexible arrival on Friday or Sunday is available for selected accommodations.
• Live weather forecasts and webcam images are accessible via the website.
• Winter tyres required 1 Nov – 15 Apr in wintry conditions; Autobahn vignette mandatory on Austrian highways; snow chains required when sign-posted.

Overview

Top-Chalets specialises in the rental of luxury chalets, apartments, and aparthotel units exclusively within the Austrian mountain village of Königsleiten. Guests check in at the reception desk inside Aparthotel Sterngucker, where a dedicated team provides key distribution and on-site support throughout each stay, offers local tips, and supplies practical advice. The company operates from its head office in Zevenhuizen, Netherlands, and serves a year-round clientele of winter skiers, summer hikers, and mountain enthusiasts. If required for proper execution of a booking, Top-Chalets may outsource part or all of its agreed services to third parties.

Offerings, Features, or Content

Apartments (non-Sterngucker)

Chalets

Aparthotel Sterngucker Units

Facilities (Aparthotel Sterngucker)

• Reception Top-Chalets: on-site desk for vacation inquiries, key distribution, guest support, local tips, and practical advice throughout the stay.
• Restaurant Sterngucker: à-la-carte breakfast, lunch, and dinner, plus an optional half-board package; an outdoor terrace welcomes guests and external visitors.
• Washing machine and dryer available on site for a fee.
• Selected summer apartment bookings include free Mountaincart rides and a complimentary Guest Mobility Ticket for Salzburgerland public transport.

Homeowner Services

• Homeowner listing service – owners of chalets or apartments in Königsleiten can partner with Top-Chalets to offer their property for rent.
• Marketing of the property, guest welcome at the on-site reception, and regular upkeep are arranged by Top-Chalets.
• Weekly thorough cleaning and an end-of-season final cleaning are provided at no cost to the owner.
• Rental income is paid out to owners on a monthly basis.

Extra Services and Add-ons

• Half-board package (full breakfast and dinner) at Restaurant Sterngucker.
• À-la-carte dining at Restaurant Sterngucker.

How It Works

1. Browse accommodations and special offers on the Top-Chalets website.
2. Submit a booking request; Top-Chalets confirms acceptance of the booking.
3. Pay 50 % of the principal sum within 14 days of the confirmation date to secure the reservation.
4. If there are six weeks or less between booking and arrival, pay the entire principal sum within 5 days of confirmation.
5. Pay any required security deposit in advance and at the latest with the final instalment; the deposit is refunded within one week after departure provided no damage has occurred.
6. Failure to pay the deposit or remaining balance on time places the renter in default, and Top-Chalets may cancel the booking and charge applicable cancellation costs.
7. Arrive in Königsleiten and check in at the reception in Aparthotel Sterngucker.
8. Report any defects in the accommodation to Top-Chalets immediately upon arrival.

Audience & Use Cases

• Families or groups seeking winter-sports accommodation.
• Summer visitors looking for hiking bases in the mountains.
• Large parties needing spacious chalets.
• Couples or small groups preferring cosy apartments.
• Property owners who wish to list their Königsleiten homes for rental.

Practical Information

• General rental period: Saturday 16:00 – Saturday 10:00.
• Exception schedules:
  • Dorfplatz Top 15 & Wiesberger Top 43: Sunday 16:00 – Sunday 10:00.
  • Yetterhütte: Sunday 16:00 – Sunday 09:00.
  • Chalet Schneespaß & Reichenspitze Top 7: Friday 16:00 – Friday 09:00.
• A security deposit may be required; it must be paid before arrival and is refunded within one week after departure if no defects or damage are found.
• If any payment is not made in full or on time, the renter is immediately in default; Top-Chalets may dissolve the contract, cancel the booking, and charge applicable cancellation costs.
• Cancellation charges:
  • Up to 6 weeks before the rental period: 50 % of the total principal sum.
  • Within 6 weeks of the rental period: 100 % of the total principal sum.
  • Early departure: 100 % of the principal sum remains due.
  • Partial cancellation where fewer guests stay is not possible.
  • Mandatory costs under Article 7.3 (b) and (c) are non-refundable upon cancellation.
  • If cancellation is made at least 7 days before the rental period, you may receive a (partial) refund of the bed-linen/towel hire and residence/tourist tax.
• Bookings may be transferred to another person by written request; both you and the new traveller remain jointly liable for all obligations.
• You may make a booking on behalf of a third party if you have their consent; both parties are jointly and severally liable for every booking obligation.
• Complaints during the stay must be submitted in writing to Top-Chalets within 24 hours; unresolved issues can be escalated in writing within two weeks after departure.
• Top-Chalets may cancel or dissolve a booking due to serious circumstances or force majeure; force-majeure events explicitly include storm, floods, extreme weather, fire, strikes, terrorism, and negative travel advice.
• House rules in force:
  • No smoking, deep-frying, or pets inside the accommodation
  • Maximum occupancy may not be exceeded
  • Ski boots must be left in designated storage/drying areas
  • Waste must be separated and disposed of by guests
  • The kitchen, including dishwasher and oven, must be left clean on departure
  • Electric vehicles may only be charged at designated stations
  • Parking strictly in the accommodation’s assigned spaces; unused spaces may be reallocated by Top-Chalets
• Top-Chalets is never liable for theft, loss, or damage during or resulting from a stay; liability for indirect damage is excluded and any direct liability is limited to the invoice amount or insured sum.
• Top-Chalets is never liable for the incorrect functioning or non-functioning of technical equipment in the accommodations.
• Top-Chalets is not responsible for accommodation photos, descriptions, or other information; tenants cannot claim error if the property differs from what is shown.
• All bookings are governed exclusively by Dutch law; the Vienna Sales Convention does not apply and disputes must be brought before the competent court in The Hague.
• Travel & access guidance:
  • Innsbruck Airport is the closest gateway; Munich and Salzburg are commonly used alternatives.
  • Königsleiten is accessible by car, plane, or train. Direct train connections reach neighbouring stations, after which buses or taxis complete the journey.

Key Entities and Definitions

• Aparthotel Sterngucker – aparthotel with reception and service desk for Top-Chalets guests.
• Reception Top-Chalets – on-site guest services desk located in Aparthotel Sterngucker.
• Restaurant Sterngucker – in-house restaurant at Aparthotel Sterngucker offering à-la-carte and half-board dining with an outdoor terrace.

Additional Facts

• Collected personal data categories include: name, address, gender, vehicle licence-plate number, location data, bank-account number, e-mail address, phone number, IP address, technical browser information, cookie ID, and click & browsing behaviour.
• Personal data is processed to provide website access, handle bookings, process payments, maintain customer relations, analyse site usage, develop products and services, determine strategy and policy, display interest-based advertisements, and trace unlawful conduct when necessary.
• Functional and analytical cookies are placed to remember preferences and measure site usage; you can refuse or delete these cookies through your browser settings, but some interactive features may then not work correctly.
• The website and services are not intended for visitors under 16 without parental consent; parents can request deletion of inadvertently collected data.
• Personal data is retained only as long as necessary to fulfil the described purposes, after which the information is deleted.
• Personal data is treated confidentially and is never supplied to third parties for their direct-marketing purposes.
• Top-Chalets applies technical and organisational security measures so that only authorised personnel can access personal data and prevent misuse.
• You may request access to, correction, migration, supplementation, or deletion of your stored personal data via the contact form, email, or phone.
• Ski and snowboard rentals and servicing are available at Sport Unterwurzacher, Sport Hölzl, Sportshop Rieder, and Sport 1600 Novak; ski lessons can be booked directly with Ski school Unterwurzacher or Ski school Obermoser.
• Taxi transfers to Königsleiten can be arranged with Taxi Willi (+43 664 392 3826) or Connecto (connectotransfers.com).

Frequently Asked Questions

What does Top-Chalets do?

Top-Chalets specializes in the rental of luxury chalets and apartments in Königsleiten, Austria. Their accommodations serve as comfortable, well-equipped bases for enjoying the Zillertal Arena all year round.

Where are the accommodations located?

Every property offered by Top-Chalets is situated in the village of Königsleiten, the highest village in the Zillertal Arena ski area.

What makes Top-Chalets different from other rental agencies?

Top-Chalets is 100 % local to Königsleiten, personally knows all properties and owners, and operates an on-site reception desk at Aparthotel Sterngucker for direct guest support during each stay.

What types of properties can I rent through Top-Chalets?

You can choose from luxury chalets, apartments, and aparthotel units, each offering varying sizes, layouts, and amenities such as balconies, terraces, saunas, or whirlpools.

Are any accommodations located directly on the slopes?

Yes. Several listings, including Haus Alpina Top 6, Haus Märchenwald 182, and various Sterngucker apartments, are positioned right on practice slopes or main ski runs for true ski-in/ski-out convenience.

How many people can each accommodation host?

Options range from small 2-room apartments that sleep 2–4 guests up to spacious units like Sterngucker apartments that accommodate 10–12 people, allowing couples, families, and larger groups to find a suitable fit.

Does Top-Chalets provide rentals in both winter and summer?

Yes. The company offers dedicated winter and summer listings so guests can enjoy snow-sure skiing between December and April or explore the mountains during the warmer months.

What facilities are available at Aparthotel Sterngucker?

Aparthotel Sterngucker houses the Top-Chalets reception and service desk and features an à-la-carte restaurant serving breakfast, lunch, and dinner.

Can non-hotel guests eat at Aparthotel Sterngucker’s restaurant?

Yes. The à-la-carte breakfast, lunch, and dinner options are open to both hotel residents and external visitors.

Are ski lessons and equipment rental available nearby?

Königsleiten offers ski lessons for beginners and advanced skiers, and local rental stores carry a broad selection of ski and snowboard gear, ensuring guests are fully equipped for the slopes.

Can I schedule my arrival for Friday or Sunday instead of Saturday?

Yes. Top-Chalets lists multiple apartments and chalets that allow Friday or Sunday arrivals, helping guests avoid peak Saturday traffic.

Does Top-Chalets assist homeowners in renting their properties?

Yes. Owners of chalets or apartments in Königsleiten can partner with Top-Chalets to market and rent out their properties.

How do I contact Top-Chalets for inquiries or bookings?

You can reach them by email at info@top-chalets.com, by phone at +31 (0)180 31 05 35, or through the contact form on their website.

What are Top-Chalets’ office hours?

The office is available Monday through Friday from 09:00 to 17:00 (local Dutch time).

Where is the Top-Chalets head office located?

The company’s office address is Tweemanspolder 6a, nr 33, 2761 ED Zevenhuizen ZH, The Netherlands.

Where can I find the on-site reception while in Königsleiten?

During your stay you can visit the Top-Chalets reception desk located inside Aparthotel Sterngucker in Königsleiten.

How can I travel to Königsleiten?

Königsleiten is accessible by car, plane, or train. Direct train connections reach neighboring stations, after which buses or taxis complete the journey to the village.

How long is the drive from Innsbruck to Königsleiten?

The trip from Innsbruck to Königsleiten takes roughly one hour by car.

What does the Zillertal Arena ski area offer?

The Zillertal Arena provides 150 km of pistes served by 52 lifts, covering runs from easy blue slopes to challenging black descents.

When is the ski area considered snow-sure?

The ski region is described as snow-sure from December through April.

Who would benefit most from booking with Top-Chalets?

Skiers, snowboarders, and mountain enthusiasts seeking high-quality, slope-side accommodations in the Zillertal Arena will benefit, whether traveling as couples, families, or larger groups up to 12 people.

Do you offer properties that suit large families or groups?

Yes. Listings such as the Sterngucker 10–12 person apartment and Haus Alpina Top 6 (up to 10 guests) are tailored for bigger families and groups.

Can external visitors access the restaurant at Aparthotel Sterngucker?

Yes. The restaurant welcomes external visitors for its à-la-carte breakfast, lunch, and dinner services.

Is there a way to stay informed about new offers and news?

You can subscribe to the Top-Chalets newsletter or follow their social media channels to receive the latest updates and promotions.

Where can I check the current weather and webcam images for Königsleiten?

You can find up-to-date weather forecasts and live webcam footage on the dedicated “Weather and webcams” page linked from the Top-Chalets website.

In which languages is the Top-Chalets website available?

The website interface can be switched between Dutch (nl), English (en), and German (de), ensuring information is accessible in all three languages.

Which local hotel does Top-Chalets collaborate with for guest services?

Top-Chalets works closely with Aparthotel Sterngucker in Königsleiten, where the company maintains its on-site reception and service desk.

Where can I view Top-Chalets’ current special offers?

All active promotions and discounted accommodations are listed on the dedicated “Offers” page of the Top-Chalets website.

Is there an online portal to review or manage my booking?

Yes. Guests can log in via the “My Top-Chalets” section on the website to access their reservation information.

Do any accommodations include a private sauna or whirlpool?

Yes. Haus Am Kirchbichl UG features a private sauna, while Haus am Edelweissanger offers both a sauna and a whirlpool.

Do any accommodations feature balconies or terraces with panoramic views?

Yes. Listings such as Wiesberger Top 43, Sterngucker 10–12 person apartments, and Haus Alpina Top 6 highlight south-facing balconies or terraces that provide scenic views of the surrounding mountains, valleys, or nearby slopes.

Can I list a property located outside Königsleiten with Top-Chalets?

No. Top-Chalets exclusively rents and manages accommodations situated within the village of Königsleiten, so it only partners with owners whose chalets or apartments are located there.

Is there après-ski entertainment in Königsleiten?

Yes. The Zillertal Arena, which includes Königsleiten, is promoted as a typical Austrian winter-sports area with vibrant après-ski, giving guests plenty of bars and social venues to enjoy after a day on the slopes.

Which ski schools can I contact in Königsleiten?

Königsleiten hosts two ski schools: Ski school Unterwurzacher and Ski school Obermoser, together employing more than 40 professional instructors.

Can I book ski lessons in Dutch?

Yes. The local ski schools note that Dutch-language instruction can be arranged on request.

Does Restaurant Sterngucker offer a half-board option?

Yes. Restaurant Sterngucker provides a half-board package that includes a full à-la-carte breakfast each morning and a set dinner in the evening.

What services does Top-Chalets provide to homeowners?

Top-Chalets markets the property, welcomes guests at the on-site reception, takes care of upkeep, conducts weekly cleaning plus a free end-of-season final cleaning, and remits rental income to owners on a monthly basis.

Is Top-Chalets the owner of the accommodations it rents out?

No. According to the general conditions, Top-Chalets acts solely as an intermediary for property owners and is not the owner of the accommodations.

Is smoking permitted inside the chalets and apartments?

No. The house rules explicitly state that smoking, deep-frying, and pets are not allowed inside any accommodation, and extra cleaning costs may be charged for violations.

How should I submit a complaint during my stay?

Complaints must be made in writing to Top-Chalets within 24 hours so the team can take appropriate action; unresolved issues can be escalated in writing within two weeks after the stay.

How many apartments are available at Aparthotel Sterngucker, and what types can I book?

Aparthotel Sterngucker offers 24 spacious, luxury apartments in three configurations: 2-room, 3-room, and 4-room units.

Which airport is closest to Königsleiten?

Innsbruck Airport is the nearest, although Munich and Salzburg airports are also commonly used gateways for reaching Königsleiten.

What payment deadlines apply after I make a booking?

A 50 % deposit of the principal sum is due within 14 days of receiving the written booking confirmation. The remaining balance must be paid at least six weeks before the rental period begins. If you book six weeks or less before arrival, the full amount is payable within five days of confirmation or sooner so that it is settled before your stay.

Is parking available at the accommodations?

Yes. Article 5.2 of the General Conditions requires guests to park only in the designated parking space(s) belonging to their accommodation, confirming that each property provides its own parking area for resident vehicles.

Is an Austrian motorway vignette required if I drive to Königsleiten?

Yes. All cars using Austrian highways must display a valid Autobahn vignette, which can be purchased at Austrian border crossings or in advance from the ANWB in the Netherlands.

Are snow chains ever mandatory on the roads to Königsleiten?

Yes. When a blue round road sign shows a car tire with a snow chain, vehicles must fit snow chains; a similar sign with a red line indicates the chains must be removed afterward.

What altitude is Königsleiten located at?

The village of Königsleiten sits at approximately 1,600 metres above sea level, contributing to its snow-sure conditions from December through April.

What key house rules should guests be aware of?

Guests must not exceed the accommodation’s maximum capacity, must park only in the designated spaces, and must observe the house rules that prohibit smoking, deep-frying, and bringing pets inside the properties.

Are winter tires mandatory when driving in Austria during the ski season?

Yes. Austrian regulations make winter tires compulsory from 1 November to 15 April whenever roads are snowy, icy, or slushy.

Is a free Mountaincart ride included with the Sterngucker 4-room apartment in summer?

Yes. The summer package for the Sterngucker 4-room apartment lists “Free Mountaincart” as one of the included facilities for guests.

Do summer bookings of the Sterngucker 4-room apartment include a Guest Mobility Ticket?

Yes. The Sterngucker 4-room apartment package specifies that guests receive a complimentary Guest Mobility Ticket for Salzburgerland public transport.

Are washing machines and dryers available for guests at Aparthotel Sterngucker?

Yes. The Sterngucker 4-room apartment description confirms that both a washing machine and a dryer are on site; use is possible for an additional fee.

Is Top-Chalets liable for theft, loss, or damage that occurs during my stay?

No. Clause 9.3 of the General Conditions states that Top-Chalets is never liable for theft, loss, or damage of any kind that occurs during or as a result of a stay in one of the accommodations.

Does Top-Chalets ever outsource parts of its guest services to third parties?

Yes. Article 4.4 of the General Conditions allows Top-Chalets to have part or all of the agreed services performed by third parties whenever this is required for proper execution of a booking.

Is Top-Chalets responsible if accommodation photos or descriptions differ from reality?

No. According to Article 4.2 of the General Conditions, Top-Chalets is not responsible for the photos, descriptions, or other information about the accommodations, and guests cannot claim error if the property differs from what is shown.

What is Top-Chalets’ Dutch Chamber of Commerce (KvK) number?

Top-Chalets is registered with the Dutch Chamber of Commerce under number 24421336.

What help can I expect from the Top-Chalets reception desk in Aparthotel Sterngucker?

The on-site reception team welcomes you on arrival, hands over your keys, and is available throughout your stay to answer questions, provide local tips, and offer practical advice so you can make the most of your time in Königsleiten.

Is there a special practice area for children and beginners in Königsleiten?

Yes. The village hosts a dedicated practice zone with children’s lifts, gentle slopes, and a separate kids’ meadow, making it ideal for young learners and first-time skiers.

Can I transfer my booking to another person?

Yes. Article 8.4 of the General Conditions permits you to transfer the booking, provided you notify Top-Chalets in writing and do so in good time. Under Article 8.5, both you and the new traveller are then jointly and severally liable for fulfilling all obligations tied to the original reservation.

Under what circumstances can Top-Chalets cancel or dissolve my booking?

According to Article 8.6 of the General Conditions, Top-Chalets may cancel or dissolve a booking when there are serious circumstances—such as force majeure—that make it unreasonable to expect the company to continue with the agreement.

Which family-friendly hiking trails can we explore around Königsleiten?

Two popular options are the Yodelwanderweg (Yodelwalk), featuring eight playful stations such as a giant cow-bell and an alpine horn, and the Planet Walk, an educational route that presents the solar system to scale while you enjoy the alpine scenery.

Where can I hike for panoramic glacier views and enjoy regional dishes?

Take the Plattenkogel route to the Gletscherblickalm; the trail rewards hikers with sweeping glacier vistas, and the mountain hut serves traditional regional food and house-made cheeses.

Are utilities included in the rental price?

Yes. Gas, water and electricity are expressly included in the weekly rental price for every accommodation.

Which mandatory extras are charged in addition to the rental price?

Guests always pay separate fees for bed-linen and towels, final cleaning, a reservation fee, and the local residence (tourist) tax.

What categories of personal data does Top-Chalets collect and for what purposes?

The privacy statement lists data such as your name, address, gender, vehicle licence-plate number, location details, bank-account number, email address, phone number, IP address, cookie ID and technical browser information. These items are used to give you website access, process bookings and payments, manage customer relations, analyse site usage, develop products and services, display interest-based advertisements, and, when necessary, trace unlawful conduct.

How does Top-Chalets protect my personal data?

Top-Chalets applies careful security procedures so that only authorised personnel can view your records and all access is safeguarded. The company states that these technical and organisational measures are designed to prevent unauthorised access or misuse of the personal information it processes.

What speed limits should I observe when driving in Austria?

Standard limits are 50 km/h in built-up areas, 100 km/h on roads outside towns, and 130 km/h on freeways. Between 22:00 and 05:00, a reduced limit of 110 km/h applies on the A10, A12, A13 and A14 motorways.

Is LPG (autogas) easy to find at fuel stations in Austria?

No. LPG is available at only about 40 stations nationwide, so drivers should plan refuelling stops carefully before setting out.

Which train routes from the Netherlands or Germany are recommended for reaching Königsleiten?

You can take the Nightjet night train from Amsterdam or Utrecht to Jenbach or travel on ICE services via Düsseldorf or Frankfurt. From Germany, options include an ICE from Munich to Jenbach or a Nightjet from several northern cities; once in Jenbach, the Zillertalbahn plus a bus or taxi will bring you to Königsleiten.

Can I complete a booking by phone or email instead of through the website form?

Yes. Article 3.1 of the General Conditions states that a booking can be made via the online form or by submitting a request by phone or email, after which Top-Chalets must confirm and accept the reservation.

May I book an accommodation on behalf of another traveler or group?

Yes. Article 3.2 allows a renter to make a booking for a third party, provided the renter obtains that party’s consent. Both the original renter and the third party remain jointly and severally liable for all booking obligations.

Are Top-Chalets accommodations suitable for long-term residential or business use?

No. Article 2.6 clarifies that Top-Chalets only arranges temporary vacation rentals for recreational purposes; the properties may not be used as long-term residential or business premises.

How often are rental earnings transferred to property owners?

Top-Chalets remits accumulated rental income to homeowners on a monthly basis, as outlined in the homeowner information section.

Which airports can I fly into when travelling to Königsleiten?

Top-Chalets advises flying to Innsbruck (the nearest airport) or to the larger hubs of Munich and Salzburg; all three airports provide convenient onward connections to Königsleiten by train, bus, or taxi.

What is the Guest Mobility Ticket?

The Guest Mobility Ticket lets visitors use all public-transport services throughout Salzburgerland free of charge from the moment they arrive in Königsleiten.

Where can I rent e-bikes during my stay?

In Wald-Königsleiten you can hire modern e-bikes through the local e-BOB programme, giving you a comfortable and CO₂-neutral way to explore the alpine surroundings.

Can I pre-order ski passes so they’re ready on arrival?

Yes. When you book your accommodation you can simultaneously order Zillertal Arena ski passes, which will be waiting for you at the Top-Chalets reception in Aparthotel Sterngucker. No administration fee is charged; you only pay a €2 deposit for each reusable chip card, refunded when you return the card undamaged.

What period does the 2026–2027 ski season cover in the Zillertal Arena?

For winter 2026–2027 the official season runs from 4 December 2026 through 11 April 2027, giving guests more than four months of lift-served skiing.

How much does a 6-day Zillertal Super Skipass cost for adults this season?

The 6-day Zillertal Super Skipass for the 2026–2027 season is priced at €399. Youth and children’s rates are €319 and €179.50 respectively.

Which apartment offers a bathroom equipped with a Sun-Shower?

The Reichenspitze Top 7 apartment includes a bathroom fitted with a Sun-Shower.

Does Reichenspitze Top 7 provide facilities for drying ski boots?

Yes. Reichenspitze Top 7 has a dedicated ski-boot dryer located in the cellar.

What child discounts apply to the Sterngucker 4-room apartment’s half-board rates?

For the half-board package, up to two children aged 12 or under stay free of charge, while each additional child aged 14 or under is charged €38 per day.

What is the minimum stay for the Sterngucker 4-room apartment in high season?

During high season (04 July – 04 September 2026) the Sterngucker 4-room apartment can only be booked for a minimum of seven consecutive nights.

Do Sterngucker apartments include access to a ski-equipment drying room?

Yes. All Sterngucker apartments share a ski cellar where guests can store and dry their gear after skiing or snowboarding.

Which off-piste activities can I enjoy around Königsleiten?

The Off-piste Activities page on the Top-Chalets website explains that, away from the ski runs, guests can explore the surrounding alpine nature and choose from many exciting non-ski activities available in and around Königsleiten.

Are there regular events in Königsleiten that guests can attend?

Yes. The Events section notes that Königsleiten offers both a daily programme of happenings and unique celebrations, giving visitors several opportunities to join local festivities during their stay.

How can I access, correct, or delete my personal data stored by Top-Chalets?

Under the privacy statement, you may request access to your data or ask that it be changed, moved, supplemented, or deleted. Send your request via the website’s contact form, email info@top-chalets.com, or call +31 (0)180 31 05 35.

How long does Top-Chalets retain my personal data?

The privacy statement notes that Top-Chalets keeps personal data only as long as necessary to fulfil the purposes described; afterwards the information is deleted.

Which law governs my booking and where are disputes settled?

Article 12 of the General Conditions states that Dutch law exclusively applies to every booking, the Vienna Sales Convention is excluded, and unresolved disputes must be brought before the competent court in The Hague.

What situations are considered force majeure by Top-Chalets?

Article 11 cites storm, floods, extreme weather, fire, strikes, terrorism, and negative travel advice as force-majeure events. During such circumstances Top-Chalets’ obligations are suspended and new arrangements will be agreed with guests.

May I charge my electric vehicle from a socket inside the accommodation?

No. Article 5.5 of the General Conditions states that electric vehicles may only be charged at a designated charging station and that plugging into regular sockets in the accommodation is not permitted.

Can I wear ski boots inside my chalet or apartment?

No. Article 5.3 specifies that ski boots may not be worn inside the accommodations; they must be placed in the dedicated storage or drying area provided for ski equipment.

How should I dispose of waste before checking out?

Under Article 5.4, guests must separately dispose of bottles, paper, and residual waste themselves, and the kitchen—including any dishwasher and oven—must be left clean on departure.

Does the rental price change if fewer guests stay than the accommodation’s maximum capacity?

No. Article 8.3 of the General Conditions specifies that each accommodation is rented per full rental period regardless of how many guests occupy it. Only mandatory per-person charges (such as bed-linen, towel, or tourist-tax fees) may be partly refunded when fewer people stay.

Does the Top-Chalets website use cookies and can I disable them?

Yes. The privacy statement confirms that functional and analytical cookies are placed to remember your preferences and measure site usage. You can refuse or delete these cookies through your browser settings, but some interactive features may then not work correctly.

Does Top-Chalets share my personal data with third parties for their own marketing?

No. The privacy statement states that Top-Chalets treats your data confidentially and will not provide the personal data collected via its website to third parties for their direct-marketing purposes.

Is Top-Chalets liable if technical equipment in my accommodation stops working?

No. Article 9.3(b) of the General Conditions specifies that Top-Chalets is never liable for the incorrect functioning or non-functioning of technical equipment in the accommodations.

Which sports stores in Königsleiten offer ski and snowboard rentals?

You can rent or buy skis, snowboards, and other gear at four local shops: Sport Unterwurzacher, Sport Hölzl, Sportshop Rieder, and Sport 1600 Novak.

Can I have my own ski equipment serviced while in Königsleiten?

Yes. The same four sports stores—Sport Unterwurzacher, Sport Hölzl, Sportshop Rieder, and Sport 1600 Novak—also provide maintenance and servicing for personal ski and snowboard gear.

Do any accommodations provide washing machines or dryers for guest use?

Yes. Several listings explicitly list laundry facilities: Haus Alpina Top 6 includes its own washing machine, Am Dorfplatz Top 17 offers a washing machine and access to a tumble dryer (for a fee), and all Sterngucker apartments have on-site washing machines and dryers available to guests.

Is a security deposit required and when is it refunded?

Yes. If the chosen accommodation requires a deposit, it must be paid in advance—no later than with your final payment—and Top-Chalets refunds the amount within one week after departure, provided no defects or damage have occurred.

What happens if I do not pay the deposit or remaining balance on time?

If any payment is not made in full or on time, you are immediately in default; Top-Chalets may dissolve the contract, cancel the booking, and charge the applicable cancellation costs.

Which outdoor activities can I enjoy in Königsleiten during summer?

Top-Chalets highlights several warm-weather options: cycling on alpine routes, scenic hiking, an exhilarating zipline, and a summer toboggan run—all easily reached from your accommodation in Königsleiten.

Does Restaurant Sterngucker provide a terrace for outdoor dining?

Yes. The on-site Restaurant Sterngucker features both an indoor dining room and an inviting outdoor terrace where guests and external visitors can enjoy meals and drinks.

Which accommodations can I book from Sunday to Sunday?

Article 6.2 of the General Conditions lists three Sunday-to-Sunday rentals: Am Dorfplatz Top 15, Wiesberger Top 43, and the Yetterhütte chalet.

Which accommodations use a Friday-to-Friday rental period?

Two listings start and end on Fridays: Chalet Schneespaß and Reichenspitze Top 7 (both 16:00 check-in and 09:00 check-out as specified in Article 6.2).

Does Chalet Sunnalm supply complimentary firewood for its stove?

Yes. The Chalet Sunnalm description specifies that firewood for the stove oven is provided free of charge.

Which taxi services can I use for transfers between the airport or train station and Königsleiten?

Top-Chalets lists two local cab providers for door-to-door transfers: Taxi Willi (+43 664 392 3826, info@taxi-willi.at, taxiwilli-zillertal.com) and Connecto (connectotransfers.com). Both companies offer reliable rides from nearby airports or rail stations directly to Königsleiten.

Does Top-Chalets intentionally collect personal data from children under 16?

No. The privacy statement says the website and services do not intend to gather information about visitors younger than 16 unless a parent or guardian has given consent. If data is obtained inadvertently, parents can contact info@top-chalets.com to have it removed.

Which accommodation offers a private infrared sauna?

Haus Märchenwald 182a includes a dedicated two-person infrared sauna, allowing guests to enjoy a soothing heat session in the privacy of their own chalet.

Does Chalet Schneespaß come with a ski-boot dryer?

Yes. The Chalet Schneespaß listing specifies a built-in ski-boot dryer, so guests can dry their boots and gear after a day on the slopes.

What is the largest single accommodation Top-Chalets offers for very large groups?

Chalet Home Sweet Home is the biggest property in the Top-Chalets portfolio and can host up to 26 guests, making it ideal for reunions, multi-family holidays, or corporate retreats.

Does Chalet Sunnalm have a ski-boot dryer?

Yes. Chalet Sunnalm includes a dedicated ski room equipped with a ski-boot dryer for up to eight pairs of boots.

How many covered parking spaces are provided at Chalet Sonnenspaß?

Chalet Sonnenspaß offers three covered parking spaces located in the carport directly in front of the chalet.

What are the standard check-in and check-out times, and are there any exceptions?

Article 6.2 of the General Conditions states that most rentals run from Saturday 16:00 (check-in) to the following Saturday 10:00 (check-out). Chalet Home Sweet Home departs one hour earlier at 09:00, while certain units operate on Friday-to-Friday or Sunday-to-Sunday cycles as specified in their individual listings and travel documents.

How many professional ski instructors work in Königsleiten?

The two local ski schools—Ski school Unterwurzacher and Ski school Obermoser—together employ more than 40 professional teachers, ensuring ample capacity for group or private lessons.