Frequently Asked Questions

Top-Chalets specializes in the rental of luxury chalets and apartments in Königsleiten, Austria. Their accommodations serve as comfortable, well-equipped bases for enjoying the Zillertal Arena all year round.

Every property offered by Top-Chalets is situated in the village of Königsleiten, the highest village in the Zillertal Arena ski area.

Top-Chalets is 100 % local to Königsleiten, personally knows all properties and owners, and operates an on-site reception desk at Aparthotel Sterngucker for direct guest support during each stay.

You can choose from luxury chalets, apartments, and aparthotel units, each offering varying sizes, layouts, and amenities such as balconies, terraces, saunas, or whirlpools.

Yes. Several listings, including Haus Alpina Top 6, Haus Märchenwald 182, and various Sterngucker apartments, are positioned right on practice slopes or main ski runs for true ski-in/ski-out convenience.

Options range from small 2-room apartments that sleep 2–4 guests up to spacious units like Sterngucker apartments that accommodate 10–12 people, allowing couples, families, and larger groups to find a suitable fit.

Yes. The company offers dedicated winter and summer listings so guests can enjoy snow-sure skiing between December and April or explore the mountains during the warmer months.

Aparthotel Sterngucker houses the Top-Chalets reception and service desk and features an à-la-carte restaurant serving breakfast, lunch, and dinner.

Yes. The à-la-carte breakfast, lunch, and dinner options are open to both hotel residents and external visitors.

Königsleiten offers ski lessons for beginners and advanced skiers, and local rental stores carry a broad selection of ski and snowboard gear, ensuring guests are fully equipped for the slopes.

Yes. Top-Chalets lists multiple apartments and chalets that allow Friday or Sunday arrivals, helping guests avoid peak Saturday traffic.

Yes. Owners of chalets or apartments in Königsleiten can partner with Top-Chalets to market and rent out their properties.

You can reach them by email at info@top-chalets.com, by phone at +31 (0)180 31 05 35, or through the contact form on their website.

The office is available Monday through Friday from 09:00 to 17:00 (local Dutch time).

The company’s office address is Tweemanspolder 6a, nr 33, 2761 ED Zevenhuizen ZH, The Netherlands.

During your stay you can visit the Top-Chalets reception desk located inside Aparthotel Sterngucker in Königsleiten.

Königsleiten is accessible by car, plane, or train. Direct train connections reach neighboring stations, after which buses or taxis complete the journey to the village.

The trip from Innsbruck to Königsleiten takes roughly one hour by car.

The Zillertal Arena provides 150 km of pistes served by 52 lifts, covering runs from easy blue slopes to challenging black descents.

The ski region is described as snow-sure from December through April.

Skiers, snowboarders, and mountain enthusiasts seeking high-quality, slope-side accommodations in the Zillertal Arena will benefit, whether traveling as couples, families, or larger groups up to 12 people.

Yes. Listings such as the Sterngucker 10–12 person apartment and Haus Alpina Top 6 (up to 10 guests) are tailored for bigger families and groups.

Yes. The restaurant welcomes external visitors for its à-la-carte breakfast, lunch, and dinner services.

You can subscribe to the Top-Chalets newsletter or follow their social media channels to receive the latest updates and promotions.

You can find up-to-date weather forecasts and live webcam footage on the dedicated “Weather and webcams” page linked from the Top-Chalets website.

The website interface can be switched between Dutch (nl), English (en), and German (de), ensuring information is accessible in all three languages.

Top-Chalets works closely with Aparthotel Sterngucker in Königsleiten, where the company maintains its on-site reception and service desk.

All active promotions and discounted accommodations are listed on the dedicated “Offers” page of the Top-Chalets website.

Yes. Guests can log in via the “My Top-Chalets” section on the website to access their reservation information.

Yes. Haus Am Kirchbichl UG features a private sauna, while Haus am Edelweissanger offers both a sauna and a whirlpool.

Yes. Listings such as Wiesberger Top 43, Sterngucker 10–12 person apartments, and Haus Alpina Top 6 highlight south-facing balconies or terraces that provide scenic views of the surrounding mountains, valleys, or nearby slopes.

No. Top-Chalets exclusively rents and manages accommodations situated within the village of Königsleiten, so it only partners with owners whose chalets or apartments are located there.

Yes. The Zillertal Arena, which includes Königsleiten, is promoted as a typical Austrian winter-sports area with vibrant après-ski, giving guests plenty of bars and social venues to enjoy after a day on the slopes.

Königsleiten hosts two ski schools: Ski school Unterwurzacher and Ski school Obermoser, together employing more than 40 professional instructors.

Yes. The local ski schools note that Dutch-language instruction can be arranged on request.

Yes. Restaurant Sterngucker provides a half-board package that includes a full à-la-carte breakfast each morning and a set dinner in the evening.

Top-Chalets markets the property, welcomes guests at the on-site reception, takes care of upkeep, conducts weekly cleaning plus a free end-of-season final cleaning, and remits rental income to owners on a monthly basis.

No. According to the general conditions, Top-Chalets acts solely as an intermediary for property owners and is not the owner of the accommodations.

No. The house rules explicitly state that smoking, deep-frying, and pets are not allowed inside any accommodation, and extra cleaning costs may be charged for violations.

Complaints must be made in writing to Top-Chalets within 24 hours so the team can take appropriate action; unresolved issues can be escalated in writing within two weeks after the stay.

Aparthotel Sterngucker offers 24 spacious, luxury apartments in three configurations: 2-room, 3-room, and 4-room units.

Innsbruck Airport is the nearest, although Munich and Salzburg airports are also commonly used gateways for reaching Königsleiten.

A 50 % deposit of the principal sum is due within 14 days of receiving the written booking confirmation. The remaining balance must be paid at least six weeks before the rental period begins. If you book six weeks or less before arrival, the full amount is payable within five days of confirmation or sooner so that it is settled before your stay.

Yes. Article 5.2 of the General Conditions requires guests to park only in the designated parking space(s) belonging to their accommodation, confirming that each property provides its own parking area for resident vehicles.

Yes. All cars using Austrian highways must display a valid Autobahn vignette, which can be purchased at Austrian border crossings or in advance from the ANWB in the Netherlands.

Yes. When a blue round road sign shows a car tire with a snow chain, vehicles must fit snow chains; a similar sign with a red line indicates the chains must be removed afterward.

The village of Königsleiten sits at approximately 1,600 metres above sea level, contributing to its snow-sure conditions from December through April.

Guests must not exceed the accommodation’s maximum capacity, must park only in the designated spaces, and must observe the house rules that prohibit smoking, deep-frying, and bringing pets inside the properties.

Yes. Austrian regulations make winter tires compulsory from 1 November to 15 April whenever roads are snowy, icy, or slushy.

Yes. The summer package for the Sterngucker 4-room apartment lists “Free Mountaincart” as one of the included facilities for guests.

Yes. The Sterngucker 4-room apartment package specifies that guests receive a complimentary Guest Mobility Ticket for Salzburgerland public transport.

Yes. The Sterngucker 4-room apartment description confirms that both a washing machine and a dryer are on site; use is possible for an additional fee.

No. Clause 9.3 of the General Conditions states that Top-Chalets is never liable for theft, loss, or damage of any kind that occurs during or as a result of a stay in one of the accommodations.

Yes. Article 4.4 of the General Conditions allows Top-Chalets to have part or all of the agreed services performed by third parties whenever this is required for proper execution of a booking.

No. According to Article 4.2 of the General Conditions, Top-Chalets is not responsible for the photos, descriptions, or other information about the accommodations, and guests cannot claim error if the property differs from what is shown.

Top-Chalets is registered with the Dutch Chamber of Commerce under number 24421336.

The on-site reception team welcomes you on arrival, hands over your keys, and is available throughout your stay to answer questions, provide local tips, and offer practical advice so you can make the most of your time in Königsleiten.

Yes. The village hosts a dedicated practice zone with children’s lifts, gentle slopes, and a separate kids’ meadow, making it ideal for young learners and first-time skiers.

Yes. Article 8.4 of the General Conditions permits you to transfer the booking, provided you notify Top-Chalets in writing and do so in good time. Under Article 8.5, both you and the new traveller are then jointly and severally liable for fulfilling all obligations tied to the original reservation.

According to Article 8.6 of the General Conditions, Top-Chalets may cancel or dissolve a booking when there are serious circumstances—such as force majeure—that make it unreasonable to expect the company to continue with the agreement.

Two popular options are the Yodelwanderweg (Yodelwalk), featuring eight playful stations such as a giant cow-bell and an alpine horn, and the Planet Walk, an educational route that presents the solar system to scale while you enjoy the alpine scenery.

Take the Plattenkogel route to the Gletscherblickalm; the trail rewards hikers with sweeping glacier vistas, and the mountain hut serves traditional regional food and house-made cheeses.

Yes. Gas, water and electricity are expressly included in the weekly rental price for every accommodation.

Guests always pay separate fees for bed-linen and towels, final cleaning, a reservation fee, and the local residence (tourist) tax.

The privacy statement lists data such as your name, address, gender, vehicle licence-plate number, location details, bank-account number, email address, phone number, IP address, cookie ID and technical browser information. These items are used to give you website access, process bookings and payments, manage customer relations, analyse site usage, develop products and services, display interest-based advertisements, and, when necessary, trace unlawful conduct.

Top-Chalets applies careful security procedures so that only authorised personnel can view your records and all access is safeguarded. The company states that these technical and organisational measures are designed to prevent unauthorised access or misuse of the personal information it processes.

Standard limits are 50 km/h in built-up areas, 100 km/h on roads outside towns, and 130 km/h on freeways. Between 22:00 and 05:00, a reduced limit of 110 km/h applies on the A10, A12, A13 and A14 motorways.

No. LPG is available at only about 40 stations nationwide, so drivers should plan refuelling stops carefully before setting out.

You can take the Nightjet night train from Amsterdam or Utrecht to Jenbach or travel on ICE services via Düsseldorf or Frankfurt. From Germany, options include an ICE from Munich to Jenbach or a Nightjet from several northern cities; once in Jenbach, the Zillertalbahn plus a bus or taxi will bring you to Königsleiten.

Yes. Article 3.1 of the General Conditions states that a booking can be made via the online form or by submitting a request by phone or email, after which Top-Chalets must confirm and accept the reservation.

Yes. Article 3.2 allows a renter to make a booking for a third party, provided the renter obtains that party’s consent. Both the original renter and the third party remain jointly and severally liable for all booking obligations.

No. Article 2.6 clarifies that Top-Chalets only arranges temporary vacation rentals for recreational purposes; the properties may not be used as long-term residential or business premises.

Top-Chalets remits accumulated rental income to homeowners on a monthly basis, as outlined in the homeowner information section.

Top-Chalets advises flying to Innsbruck (the nearest airport) or to the larger hubs of Munich and Salzburg; all three airports provide convenient onward connections to Königsleiten by train, bus, or taxi.

The Guest Mobility Ticket lets visitors use all public-transport services throughout Salzburgerland free of charge from the moment they arrive in Königsleiten.

In Wald-Königsleiten you can hire modern e-bikes through the local e-BOB programme, giving you a comfortable and CO₂-neutral way to explore the alpine surroundings.

Yes. When you book your accommodation you can simultaneously order Zillertal Arena ski passes, which will be waiting for you at the Top-Chalets reception in Aparthotel Sterngucker. No administration fee is charged; you only pay a €2 deposit for each reusable chip card, refunded when you return the card undamaged.

For winter 2026–2027 the official season runs from 4 December 2026 through 11 April 2027, giving guests more than four months of lift-served skiing.

The 6-day Zillertal Super Skipass for the 2026–2027 season is priced at €399. Youth and children’s rates are €319 and €179.50 respectively.

The Reichenspitze Top 7 apartment includes a bathroom fitted with a Sun-Shower.

Yes. Reichenspitze Top 7 has a dedicated ski-boot dryer located in the cellar.

For the half-board package, up to two children aged 12 or under stay free of charge, while each additional child aged 14 or under is charged €38 per day.

During high season (04 July – 04 September 2026) the Sterngucker 4-room apartment can only be booked for a minimum of seven consecutive nights.

Yes. All Sterngucker apartments share a ski cellar where guests can store and dry their gear after skiing or snowboarding.

The Off-piste Activities page on the Top-Chalets website explains that, away from the ski runs, guests can explore the surrounding alpine nature and choose from many exciting non-ski activities available in and around Königsleiten.

Yes. The Events section notes that Königsleiten offers both a daily programme of happenings and unique celebrations, giving visitors several opportunities to join local festivities during their stay.

Under the privacy statement, you may request access to your data or ask that it be changed, moved, supplemented, or deleted. Send your request via the website’s contact form, email info@top-chalets.com, or call +31 (0)180 31 05 35.

The privacy statement notes that Top-Chalets keeps personal data only as long as necessary to fulfil the purposes described; afterwards the information is deleted.

Article 12 of the General Conditions states that Dutch law exclusively applies to every booking, the Vienna Sales Convention is excluded, and unresolved disputes must be brought before the competent court in The Hague.

Article 11 cites storm, floods, extreme weather, fire, strikes, terrorism, and negative travel advice as force-majeure events. During such circumstances Top-Chalets’ obligations are suspended and new arrangements will be agreed with guests.

No. Article 5.5 of the General Conditions states that electric vehicles may only be charged at a designated charging station and that plugging into regular sockets in the accommodation is not permitted.

No. Article 5.3 specifies that ski boots may not be worn inside the accommodations; they must be placed in the dedicated storage or drying area provided for ski equipment.

Under Article 5.4, guests must separately dispose of bottles, paper, and residual waste themselves, and the kitchen—including any dishwasher and oven—must be left clean on departure.

No. Article 8.3 of the General Conditions specifies that each accommodation is rented per full rental period regardless of how many guests occupy it. Only mandatory per-person charges (such as bed-linen, towel, or tourist-tax fees) may be partly refunded when fewer people stay.

Yes. The privacy statement confirms that functional and analytical cookies are placed to remember your preferences and measure site usage. You can refuse or delete these cookies through your browser settings, but some interactive features may then not work correctly.

No. The privacy statement states that Top-Chalets treats your data confidentially and will not provide the personal data collected via its website to third parties for their direct-marketing purposes.

No. Article 9.3(b) of the General Conditions specifies that Top-Chalets is never liable for the incorrect functioning or non-functioning of technical equipment in the accommodations.

You can rent or buy skis, snowboards, and other gear at four local shops: Sport Unterwurzacher, Sport Hölzl, Sportshop Rieder, and Sport 1600 Novak.

Yes. The same four sports stores—Sport Unterwurzacher, Sport Hölzl, Sportshop Rieder, and Sport 1600 Novak—also provide maintenance and servicing for personal ski and snowboard gear.

Yes. Several listings explicitly list laundry facilities: Haus Alpina Top 6 includes its own washing machine, Am Dorfplatz Top 17 offers a washing machine and access to a tumble dryer (for a fee), and all Sterngucker apartments have on-site washing machines and dryers available to guests.

Yes. If the chosen accommodation requires a deposit, it must be paid in advance—no later than with your final payment—and Top-Chalets refunds the amount within one week after departure, provided no defects or damage have occurred.

If any payment is not made in full or on time, you are immediately in default; Top-Chalets may dissolve the contract, cancel the booking, and charge the applicable cancellation costs.

Top-Chalets highlights several warm-weather options: cycling on alpine routes, scenic hiking, an exhilarating zipline, and a summer toboggan run—all easily reached from your accommodation in Königsleiten.

Yes. The on-site Restaurant Sterngucker features both an indoor dining room and an inviting outdoor terrace where guests and external visitors can enjoy meals and drinks.

Article 6.2 of the General Conditions lists three Sunday-to-Sunday rentals: Am Dorfplatz Top 15, Wiesberger Top 43, and the Yetterhütte chalet.

Two listings start and end on Fridays: Chalet Schneespaß and Reichenspitze Top 7 (both 16:00 check-in and 09:00 check-out as specified in Article 6.2).

Yes. The Chalet Sunnalm description specifies that firewood for the stove oven is provided free of charge.

Top-Chalets lists two local cab providers for door-to-door transfers: Taxi Willi (+43 664 392 3826, info@taxi-willi.at, taxiwilli-zillertal.com) and Connecto (connectotransfers.com). Both companies offer reliable rides from nearby airports or rail stations directly to Königsleiten.

No. The privacy statement says the website and services do not intend to gather information about visitors younger than 16 unless a parent or guardian has given consent. If data is obtained inadvertently, parents can contact info@top-chalets.com to have it removed.

Haus Märchenwald 182a includes a dedicated two-person infrared sauna, allowing guests to enjoy a soothing heat session in the privacy of their own chalet.

Yes. The Chalet Schneespaß listing specifies a built-in ski-boot dryer, so guests can dry their boots and gear after a day on the slopes.

Chalet Home Sweet Home is the biggest property in the Top-Chalets portfolio and can host up to 26 guests, making it ideal for reunions, multi-family holidays, or corporate retreats.

Yes. Chalet Sunnalm includes a dedicated ski room equipped with a ski-boot dryer for up to eight pairs of boots.

Chalet Sonnenspaß offers three covered parking spaces located in the carport directly in front of the chalet.

Article 6.2 of the General Conditions states that most rentals run from Saturday 16:00 (check-in) to the following Saturday 10:00 (check-out). Chalet Home Sweet Home departs one hour earlier at 09:00, while certain units operate on Friday-to-Friday or Sunday-to-Sunday cycles as specified in their individual listings and travel documents.

The two local ski schools—Ski school Unterwurzacher and Ski school Obermoser—together employ more than 40 professional teachers, ensuring ample capacity for group or private lessons.